Author Archives: meidsvik

SolarWinds Passportal – NEW Blink Reports

Passportal is happy to announce that we have released two new reports into our Reports section directly tying into your Blink instances. Blink User Status: Gives the partner a quick and easily filterable report regarding the setup status for all … Continue reading

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COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces

Welcome back, let’s kick off a new year with some news on an upcoming feature. Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list!  All the benefits of Workspaces are reeled into the Helpdesk … Continue reading

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SolarWinds Passportal – Weekly Service Update Version 2021.1.6

We have five bug fixes for this first weekly release of 2021. 1. Fixed an issue with Automated Workflows in which the “Agent Not Syncing” trigger was not firing the alerts. 2. Fixed an issue with portal settings in which … Continue reading

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SolarWinds Passportal: Digital Certificate Update on Windows Agent to 4.5.7 and Backup Utility update to 2.7.8

Following our previous communication regarding digital certificates of MSP products, we are posting digital certificate updates on our agent with version 4.5.7 and our Backup Utility version 2.7.8. These new versions will go live starting at 18:00 MST

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MSP Manager Update – N-central Take Control Integration

We are happy to release a great new capability today!  N-central integrated users may now Take Control of a device within MSP Manager, saving precious search time and clicks!

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SolarWinds Passportal: Service Update

Bug Fixes – Ninja RMM integration throwing an “Authentication Failure” for our AUS partners – Disabling Auvik integration was also disabling the SolarWinds RMM integration as well – Document Expiration watched on Automated Workflows was not sending through notifications – … Continue reading

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MSP Manager – Planned Maintenance – WUSA, EUSA & WEURO

We are growing!  To support this growth, we need to perform some maintenance. In the upcoming days, we will be performing scheduled maintenance on our servers in order to increase our disk size.  No downtime is expected for this maintenance … Continue reading

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MSP Manager – Planned Maintenance – APAC

We are growing!  To support this growth, we need to perform some maintenance. On Wednesday December 2nd, 2020 we will be performing scheduled maintenance on our APAC servers in order to increase our disk and database size.  The maintenance will … Continue reading

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MSP Manager Update – Send emails from your mailbox, Clear all unread responses

We are happy to release a great new capability today!  You can now use your very own monitored mailbox to send out notifications and replies!  It’s now easier to manage which mailbox is used to reply to customers as well, … Continue reading

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MSP Manager Update – Surprise! Unread Responses automatically clear when a response is added

Surprise, I say?  Yes, it happens… we’re not perfect, and while performing some maintenance we released some code targeted for next week!

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