Author Archives: meidsvik

MSP Manager – Planned Maintenance – WUSA, EUSA & WEURO

Posted on December 3, 2020 by meidsvik

We are growing!  To support this growth, we need to perform some maintenance. In the upcoming days, we will be performing scheduled maintenance on our servers in order to increase our disk size.  No downtime is expected for this maintenance … Continue reading →

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MSP Manager – Planned Maintenance – APAC

Posted on November 30, 2020 by meidsvik

We are growing!  To support this growth, we need to perform some maintenance. On Wednesday December 2nd, 2020 we will be performing scheduled maintenance on our APAC servers in order to increase our disk and database size.  The maintenance will … Continue reading →

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MSP Manager Update – Send emails from your mailbox, Clear all unread responses

Posted on November 27, 2020 by meidsvik

We are happy to release a great new capability today!  You can now use your very own monitored mailbox to send out notifications and replies!  It’s now easier to manage which mailbox is used to reply to customers as well, … Continue reading →

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MSP Manager Update – Surprise! Unread Responses automatically clear when a response is added

Posted on November 19, 2020 by meidsvik

Surprise, I say?  Yes, it happens… we’re not perfect, and while performing some maintenance we released some code targeted for next week!

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MSP Manager Update – Ticket URL, Knowledge Customer Filter, Mobile Updates

Posted on November 13, 2020 by meidsvik

Happy end of the week!  Our latest MSP Manager update starts off with the ability to share Ticket URL’s with your peers, because we know that sometimes you just need a second pair of eyes on an issue. 

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SolarWinds Passportal: Service Update 2020.11.04

Posted on November 4, 2020 by meidsvik

Bug Fixes: – Fixed issue with our Auvik integration not bringing over all of the wanted Assets from within the Auvik portal – Fixed issue with our agent not pushing password rotations when prompted via the rotation period – Fixed … Continue reading →

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SolarWinds Passportal: Service Update 2020.10.22

Posted on October 22, 2020 by meidsvik

Bug Fix: Removed the quotation marks the exporter was placing around each each cell when exporting credentials Bug Fix: Returned the Launch Remote Session button to Assets synced in from SolarWinds RMM. Bug Fix: New Autotask PSA Contacts and Locations … Continue reading →

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SolarWinds Passportal: NEW Document Importer allowing customized data import

Posted on October 7, 2020 by meidsvik

This week we are releasing an update to our Document Importer that allows our users to import customized data into Passportal. An exciting step to ensure that we are able to bring in all the MSP data and set it … Continue reading →

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MSP Manager Update – Notifications, Bulk Actions on Unread and Complete and Knowledge updates

Posted on October 6, 2020 by meidsvik

We’ve got an exciting release today!  Efficiency is at the top of your requests, so here’s a few goodies that were published today.

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MSP Manager Mobile Update

Posted on September 16, 2020 by meidsvik

Hello all, We have released MSP Manager Mobile app version 4.3.  This mobile app release applies to both Android and iOS.  In this release, the following issues were resolved:

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