Author Archives: proythorne

ServiceDesk v2.4 is live… new Invoice Export features, Customer Permissions, and Customer Opportunities tracking

We’re excited to announce the release of MAX ServiceDesk v2.4, which went live today (3rd September). This release includes a range of enhanced features, including new Invoicing Export capabilities, Customer Permissions, and Customer Opportunities tracking.

Posted in MSP Remote Monitoring & Management service updates | Tagged

MAX ServiceDesk v2.3 is live: Enhanced customer management and the new roles and permissions

We’re pleased to announce the release of MAX ServiceDesk v2.3. This release includes some key enhancements to customer management as well as the first phase of Roles and Permissions. There are also a number of other small enhancements and fixes … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Coming soon: MAX RM v6.1 – A New MAV Engine, Powered by Bitdefender

You’ve no doubt heard whispers on the grapevine, and it’s finally here. As part of our continued efforts to bring you the best possible solutions for your business, we are excited to announce that the MAX RM Managed Antivirus (MAV) … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX ServiceDesk v2.2 – A major UI revamp and some cool new functionality

We’re excited to announce the release of a major upgrade to ServiceDesk, version 2.2. Not only will this give you a whole new interface, but we have also included major enhancements to the way you can manage tickets and scheduling, … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM v5.58 is live… find out more

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM v5.55 is live… find out more

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates

MAX ServiceDesk 2.0 – localized phone numbers, voicemail to tickets, field staff management and much more

We understand all too well how important it is for MSPs to have a great service desk offering, so on the 29th January, 2015 we will be unveiling a major new release of MAX ServiceDesk. ServiceDesk 2.0 will see the … Continue reading

Posted in MSP Service Desk, MSP Service Desk release notes