Author Archives: Roby Brisson

MSP Manager Update – Release Notes

We’ve updated some of our exports: ‘Created by’, Contact Name, Title and Email columns were added to Ticket List and Ticket Report exports A ‘raw’ export is now available for the helpdesk ticket list, time entries and invoices which excludes … Continue reading

Posted in MSP Manager

MSP Manager Update – Release Notes

On the heels of our Workspaces release, we have a small release addressing some issues.

Posted in MSP Remote Monitoring & Management

MSP Manager – New Feature Release of Workspaces

Here on the MSP Manager team, we’re constantly looking for ways to make your teams more efficient – bringing you new updates to do just that! When it comes to allocating work, measuring performance and managing resources, real-time visibility into … Continue reading

Posted in MSP Manager

MSP Manager Update

We’ve got some bug fixes for you, published earlier today.  Here’s the list of problems we’ve solved:

Posted in MSP Manager

MSP Manager Update – New Features and Release Notes, New Asset Billing, Service Item Accounting Mapping, Ticket Details Preferences and More!

Time flies but your billing process doesn’t have to! Does making sure new customers aren’t charged before they actually begin receiving your services “ruffle your feathers” during the billing process?

Posted in MSP Manager

MSP Manager Update – Release Notes

Today we have published some new bug fixes! The following are the bugs resolved in this release: Assigned tickets go to Unassigned queue Unable to edit or save Access Group changes using certain accounts Unable to “Break Link and Enable … Continue reading

Posted in MSP Manager

MSP Manager Update – Release Notes

We’re happy to announce our latest MSP Manager enhancements! ·         We’ve updated the Ticket Details object to support Rich Text/HTML ·         New incoming requests will now populate the Ticket Details with the initial message rather than adding a response ·         … Continue reading

Posted in MSP Manager