Author Archives: Roby Brisson

MSP Manager Update – Release Notes

We’re happy to announce our latest MSP Manager enhancements! ·         We’ve updated the Ticket Details object to support Rich Text/HTML ·         New incoming requests will now populate the Ticket Details with the initial message rather than adding a response ·         … Continue reading

Posted in MSP Manager

MSP Manager Update – Release Notes

Hi everyone.  We just wanted to let you know that we’ve fixed up a small pile of bugs for you guys.  We’re working on some new cool stuff, but haven’t turned on any new features for this release. Our latest … Continue reading

Posted in MSP Manager

MSP Manager: IP Address Update

Please note that we will be adding new ip addresses for MSP Manager on Friday June 14, 2019. If you have configured a whitelist for MSP Manager services including Mailbox Monitoring, please include the following ip addresses to your existing … Continue reading

Posted in MSP Remote Monitoring & Management release notes

MSP Manager Feature Release – Workflows and Rules

When it comes to running your own business or managing a team, it’s all too easy to lose precious time to non-billable, mundane tasks.  That’s why we are happy to release Workflows and Rules built to give you time back in your day and more money in … Continue reading

Posted in MSP Manager

MSP Manager Update – Enhancements and Release Notes

New feature ·         We’ve added an option that allows you to restore a deleted service item.  This should help with those instances where you didn’t really want to delete a service item, but mark it inactive instead.  We’ve also fixed … Continue reading

Posted in MSP Manager

MSP Manager Feature Update – Custom Asset Fields

The latest release of MSP Manager lets you have your assets and manage them too.  Gone are the days of using default, tool-prescribed fields!  MSP Manager now supports custom fields for Assets, allowing more flexibility in the details that you … Continue reading

Posted in MSP Manager

MSP Manager Update – Enhancements and Release Notes

Hot on the heels of our latest feature update, we have a few enhancements and many bug fixes in this release. New enhancements ·         We’ve added permissions over assets, so you can choose who can view or manage assets.  To … Continue reading

Posted in MSP Manager