Author Archives: Roby Brisson

MSP Manager Update – Enhancements and Release Notes

Hot on the heels of our latest feature update, we have a few enhancements and many bug fixes in this release. New enhancements ·         We’ve added permissions over assets, so you can choose who can view or manage assets.  To … Continue reading

Posted in MSP Manager

MSP Manager Feature Update – Custom Knowledge Templates, Custom Ticket Statuses, Customer Level Contacts and Portal Easy Ticket Request

We are happy to announce the release of some new feature enhancements to MSP Manager this week! Custom Knowledge Templates put the creative design in your hands, giving you the flexibility to create custom templates to store any number of … Continue reading

Posted in MSP Manager

MSP Manager Update – Release Notes

Our latest update solves the following reported issues: ·         Users without permission to view User Activity can do so via direct link ·         SLA configuration not applying properly ·         The Unassigned Tickets view shows Open Tickets in the Helpdesk tab … Continue reading

Posted in MSP Manager

SolarWinds RMM: Service Release with new Windows GA Agent including Patch Management Updates

We’re pleased to let you know we’re rolling this week’s RMM release out , with anticipated enhancements to our Patch Management feature.  The release will become available in the different regions over the coming days. Please update your devices at … Continue reading

Posted in MSP Remote Monitoring & Management

MSP Manager Update – Release Notes

Our latest update solves the following reported issues: ·         The name of the service item is not properly appearing in QBD ·         Contact email address field is not RFC 5321 compliant (does not support capital letters) ·         New tickets not … Continue reading

Posted in MSP Manager

Patch Management Update – GA release coming soon!

We are delighted to inform you that we’ve had considerable uptake of our latest RC agent containing major patch enhancements and have received very positive feedback. We are aiming towards GA, and wanted to remind you to take the opportunity … Continue reading

Posted in MSP Remote Monitoring & Management

MSP Manager – Release Notes

We’re pleased to inform you of our latest release which includes several bug fixes. Here’s a list of items we have fixed:  ·         Edit button for Rate Templates is greyed out ·         Exported invoice doesn’t follow current time zone/culture ·         … Continue reading

Posted in MSP Manager