Author Archives: Roby Brisson

MSP Manager Update – Monitoring M365 mailbox monitoring, Hour Retainer

We are excited to release our M365 mailbox monitoring via the Graph API.  This supports monitoring for M365 mailboxes with multi-factor authentication enabled and is event driven for real-time ticket generation. We will begin deployment of this feature today, and … Continue reading

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MSP Manager Update – Reports and Exports, Workflow Enhancements, M365 Mailbox Monitoring Preview

In this release, we’ve added Ticket Status information to the ticket CSV exports, Timesheets report and Time Entries csv export now include the Type Of Work.  The Ticket Reports now includes a Created Date filter, so you can generate reports … Continue reading

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MPS Manager Update – Your passwords have a new home, and functionality!

Please note that we have begun the re-homing process of your passwords from the “Legacy” knowledge sub-menu into the Knowledge menu.

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MSP Manager Update – Updated Navigation Menu, Ticket Filter Update, Workflow All Operator

Today’s release starts with an update to our Navigation Menu, which should remove some weird behaviors that would happen when going 3 levels down.

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MSP Manager Update – Bulk Ticket Merge, Custom Ticket Fields, Next Ticket Number

In this MSP Manager release, we give you new capabilities to save you time.  You can now Bulk Merge tickets from your Workspaces Ticket or Ticket Request list.  Got the same customer asking the same request, or an outage causing … Continue reading

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MSP Manager Update – Workspaces Enhancements, Ticket Archiving

This week’s MSP Manager update adds new features to your Workspaces Ticket Filters.

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MSP Manager Update – Workspaces Sharing, On-The-Fly Filter, Time Rounding

This week’s MSP Manager update adds great new functionality to Workspaces!

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Patch Management Engine 1.1.10 Release Notes

Patch Management Engine 1.1.10 is here, and we’ve got some great new functionality for you!

Posted in MSP Remote Monitoring & Management release notes

Advance Notice: Update to RMM Managed Antivirus – Bitdefender (MAV-BD)

Please be advised we will be publishing an update for Managed Antivirus MAV-BD v6.6.13.184 and V6.4.2.79 starting February 3rd. This release provides an update to our MAV-BD agent to 48.6.0.8 containing an update to the code signing certificate; all other … Continue reading

Posted in MSP Remote Monitoring & Management release notes

MSP Manager Update – Ticket Search and QBO Customers Update

I believe my first release post of the year must begin with a Happy New Year!

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