Author Archives: sarafoley

To Help You with COVID-19 – Request a SolarWinds Take Control Plus License, Free for 90 Days

We know your priority right now is to guide your family, team, and clients through the chaos during this pandemic, and help manage and secure their IT environments as many are asked to work from home. To help, we are … Continue reading

Posted in Solarwinds Take Control

Update: VIPRE AV: Notice of Vulnerability CVE-2017-5733, CVE-2017-5715 (Spectre) and CVE-2017-5754 (Meltdown)

After the latest VIPRE update, we had reports that some machines had not properly applied the registry key.  VIPRE has released a new definition update.  This new version is 63816.  Please ensure MAV-VIPRE machines have updated to definition version 63816 or … Continue reading

Posted in MSP Remote Monitoring & Management release notes

Update: VIPRE AV: Notice of Vulnerability CVE-2017-5733, CVE-2017-5715 (Spectre) and CVE-2017-5754 (Meltdown)

MAV VIPRE has released a fix for Vulnerability CVE-2017-5733, CVE-2017-5715 (Spectre) and CVE-2017-5754 (Meltdown) for our RMM MAV-VIPRE and CONTROLnow users.  A reboot is required…

Posted in MSP Remote Monitoring & Management release notes

MSP RMM:  New URL for MAV-BD updates

We will be adding a new URL to the update process for Managed Antivirus Bitdefender (MAV).  This will impact both product and definition updates.  If you have implemented network security or firewall rules in your environment for MAV Bitdefender, please … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Petya Ransomware Attack – Windows Patch

Windows devices need to be patched immediately if they are missing a critical Windows patch, to protect from the current ransomware attack.  On June 27, 2017 the “Petya” ransomware strain began spreading widely impacting a large number of organizations, particularly in … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Potential TeamViewer block with UK ISP TalkTalk

We wish to inform our UK customers of imposed traffic filtering from ISP TalkTalk, affecting remote desktop tools, such as TeamViewer.  If you are currently impacted, please try our alternative Take Control engine, MSP Anywhere. Please see below for more … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM:  Managed Antivirus (Bitdefender) not loading in RM Dashboard for Americas region – RESOLVED

Further to our previous post, the issue in the Americas impacting Managed Antivirus (Bitdefender) is now resolved.  We experienced a connectivity issue between our backend database and application servers. This was escalated to our hosting provider, who resolved the problem … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Managed Antivirus (Bitdefender) not loading in Dashboard for Americas region

We are currently experiencing issues with the Managed Antivirus (Bitdefender) services in the Americas regions for the MSP RMM Dashboard.  This impacts the Antivirus tab in the South Pane, Policy management, and reporting.  This does not impact the Bitdefender services … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM:  Antivirus Tab for MAV (Bitdefender) having issues not loading in European region

We are currently experiencing issues loading the Antivirus tab in the European regions for Managed Antivirus (Bitdefender).  We are looking into the issue now and will post a resolved message when this is fully corrected.  This should not impact the … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM:  Managed Antivirus (Bitdefender) – new installation failures – RESOLVED

Further to our previous post, the intermittent download failures for new Bitdefender installations have now been resolved.  Installations that were attempted earlier should try to re-download the engine and self-heal.  For faster resolution on machines in this state, you can … Continue reading

Posted in MSP Remote Monitoring & Management service updates