Author Archives: sarafoley

MSP RMM: Managed Antivirus (Bitdefender) – new installation failures

We have identified an issue causing intermittent download failures with new Bitdefender installations.  We are working to resolve this issue immediately.  Existing installations and upgrades are not impacted.  

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Managed Antivirus (Bitdefender) Outage – US/Americas Only – RESOLVED

Further to our previous post, the outage with Managed Antivirus (Bitdefender) has now been fully resolved.  It has been loading intermittently throughout the day.  Endpoints remained protected during this time, however the dashboard was not able to accurately display the … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Managed Antivirus (Bitdefender) Outage – US/Americas Only

We are currently experiencing an issue trying to load the Antivirus tab in the South pane.  This also impacts loading Bitdefender policies and reports.  No other services are impacted.  This outage is limited to the US/Americas region only.  Machines with … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM:  Managed Antivirus (Bitdefender) update – Jan 25 8am EST

We have a new Bitdefender engine that we wish to roll out to the Managed Antivirus service.  This update will download automatically on current installs of Bitdefender MAV if not set otherwise in the policy.   We’re planning to push this … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM…Active Discovery Intermittent Service Interruption – RESOLVED

Further to our previous post, the intermittent issues we were seeing with Active Discovery in the Americas have been resolved.  We apologize for this inconvenience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM:  Intermittent access to Web Protection in Americas region – RESOLVED

Further to our previous post, the issue impacting Web Protection in the Americas region has been resolved.  We are continuing to work with Amazon on root cause and future prevention.  Thank you for your patience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM:  Intermittent access to Web Protection in Americas region

Web Protection is experiencing intermittent outages in the Americas region.  We are actively working to correct this issue.  You may experience slow performance when trying to access the Web tab.  We apologize for the inconvenience and will post when this … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Outage with Services tab in US region – RESOLVED

Further to our previous post, the issue impacting the Services tab in MSP RMM has been resolved.  This was impacting the US region only.  We apologize for the inconvenience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Outage with Services tab in US region

We are experiencing an issue with the Services tab of MSP RMM in our US region.  We are working to resolve this issue and will provide further updates when available.  This issue only impacts the Services tab.  All other areas … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Intermittent issues with MAV (Bitdefender) in Europe region

We are currently experiencing intermittent issues loading the Antivirus tab in the European regions for Managed Antivirus (Bitdefender).  We are looking into the issue now and will post a resolved message when this is fully corrected.  This should not impact … Continue reading

Posted in MSP Remote Monitoring & Management service updates