Category Archives: MSP Mail

Announcing the launch of Mail Assure

We are excited to announce the release of SolarWinds Mail Assure, bringing best-in-class mail protection and archiving to the SolarWinds MSP portfolio. With over two million monitored domains and a history of virtually no unscheduled downtime, Mail Assure delivers time-proven … Continue reading

Posted in MSP Mail

Wi-Fi Security Compromise:

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices

Phishing Campaigns Timely for Cybersecurity Awareness Month

We are aware of several phishing campaigns purporting to be SolarWinds with a malicious .doc attachment. The malicious document is being referenced in several phishing campaigns not related to SolarWinds. Our marketing infrastructure was not compromised; we only use PDF … Continue reading

Posted in Backup & Recovery, MSP Mail, MSP Remote Monitoring & Management, MSP Service Desk, Risk Intelligence | Tagged , ,

MSP Mail: Intermittent delays – EU only – UPDATE

We have now identified the cause of the performance issue affecting the primary EMEA datacentre and have implemented a fix. We are continuing to monitor the performance. Please note that any future updates will be posted to: https://uptime.solarwindsmsp.com/  

Posted in MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management service updates

MSP Mail: Intermittent delays – EU only

1500 UTC / 1000 Eastern – The MSP Mail engineering team is currently investigating intermittent delays affecting our primary European datacenter. This issue is manifesting as slow responses to some connections to our outbound filtering system, causing impacted sending servers … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Maintenance

The MSP Mail engineering team will be performing maintenance on our Mail Archive system on Thursday, July 13th, starting at 2:00PM Eastern/6:00PM UTC for our European infrastructure, and 9:00PM Eastern/1:00AM UTC for our North American infrastructure. These maintenance windows are … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail – Performance Problems: RESOLVED

0945 UTC / 0545 Eastern – MSP Mail control panel performance has improved back to standard levels. The team are continuing to work on optimizing the systems. Root Case Analysis is underway to determine the source of the issues, and … Continue reading

Posted in MSP Mail, MSP Mail service updates