Category Archives: MSP Mail

MSP Mail: Intermittent delays – EU only – UPDATE

We have now identified the cause of the performance issue affecting the primary EMEA datacentre and have implemented a fix. We are continuing to monitor the performance. Please note that any future updates will be posted to: https://uptime.solarwindsmsp.com/  

Posted in MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management service updates

MSP Mail: Intermittent delays – EU only

1500 UTC / 1000 Eastern – The MSP Mail engineering team is currently investigating intermittent delays affecting our primary European datacenter. This issue is manifesting as slow responses to some connections to our outbound filtering system, causing impacted sending servers … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Maintenance

The MSP Mail engineering team will be performing maintenance on our Mail Archive system on Thursday, July 13th, starting at 2:00PM Eastern/6:00PM UTC for our European infrastructure, and 9:00PM Eastern/1:00AM UTC for our North American infrastructure. These maintenance windows are … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail – Performance Problems: RESOLVED

0945 UTC / 0545 Eastern – MSP Mail control panel performance has improved back to standard levels. The team are continuing to work on optimizing the systems. Root Case Analysis is underway to determine the source of the issues, and … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail – Performance Problems

0830 BST / 0330 Eastern – The MSP Mail monitoring has detected an issue, which is presenting slowness and timeouts on logins and navigation in the control panel. The team are working on a resolution as quickly as possible, and … Continue reading

Posted in MSP Mail, MSP Mail service updates

UPDATE – MSP Mail: ISP issue impacting mail traffic: UK

The British Telecom (BT) team informed us that these recent deferrals are occurring due to a high rate of mail sent through our service from customer domains lacking SPF records, and should only affect messages from sending domains without any … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: ISP issue impacting mail traffic: UK

Beginning 16th March 2017, we have seen that British Telecom is deferring some email messages that we are attempting to deliver to BT’s mail servers.  This may impact messages sent from our UK-based customers to domains that are hosted with … Continue reading

Posted in MSP Mail, MSP Mail service updates