Category Archives: MSP Mail

UPDATE: Digital Certificate Revocation Date Change

As an update to our previous notification, we have just received an extension on the revocation date of our current digital certificate to March 8 February 22, 2021, 11:59 PST. As posted on our Release Notes site (https://status.solarwindsmsp.com/2020/12/18/digital-certificate-update-for-msp-products-2/), we made … Continue reading

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Digital Certificate Update for MSP Products

As posted here: https://status.solarwindsmsp.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Solarwinds Take Control | Comments Off on Digital Certificate Update for MSP Products

Digital Certificate Update for MSP Products

As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Solarwinds Take Control | Comments Off on Digital Certificate Update for MSP Products

MSP Mail End-of-Life Notification

We are completing the migration of MSP Mail / MAX Mail to Mail Assure. Please make note of the following actions and deadlines associated with the final stage of migration.

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January 23rd: Support System Outage – RESOLVED

As you may know, Salesforce is experiencing a widespread outage. As a result, some customers are experiencing intermittent error messages when trying to reach/access support via all support channels.

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Announcing the launch of Mail Assure

We are excited to announce the release of SolarWinds Mail Assure, bringing best-in-class mail protection and archiving to the SolarWinds MSP portfolio. With over two million monitored domains and a history of virtually no unscheduled downtime, Mail Assure delivers time-proven … Continue reading

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Wi-Fi Security Compromise:

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices | Comments Off on Wi-Fi Security Compromise:

Phishing Campaigns Timely for Cybersecurity Awareness Month

We are aware of several phishing campaigns purporting to be SolarWinds with a malicious .doc attachment. The malicious document is being referenced in several phishing campaigns not related to SolarWinds. Our marketing infrastructure was not compromised; we only use PDF … Continue reading

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MSP Mail: Intermittent delays – EU only – UPDATE

We have now identified the cause of the performance issue affecting the primary EMEA datacentre and have implemented a fix. We are continuing to monitor the performance. Please note that any future updates will be posted to: https://uptime.solarwindsmsp.com/  

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MSP Mail: Intermittent delays – EU only

1500 UTC / 1000 Eastern – The MSP Mail engineering team is currently investigating intermittent delays affecting our primary European datacenter. This issue is manifesting as slow responses to some connections to our outbound filtering system, causing impacted sending servers … Continue reading

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