Category Archives: MSP Mail service updates

UPDATE – MSP Mail: ISP issue impacting mail traffic: UK

The British Telecom (BT) team informed us that these recent deferrals are occurring due to a high rate of mail sent through our service from customer domains lacking SPF records, and should only affect messages from sending domains without any … Continue reading

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MSP Mail: ISP issue impacting mail traffic: UK

Beginning 16th March 2017, we have seen that British Telecom is deferring some email messages that we are attempting to deliver to BT’s mail servers.  This may impact messages sent from our UK-based customers to domains that are hosted with … Continue reading

Posted in MSP Mail, MSP Mail service updates

RESOLVED – MSP Mail: Upstream outage impacting mail traffic

4:00PM Pacific / 12:00AM GMT – Our data storage vendor confirmed that they have resolved the outage in their service, and our engineering team verified that communication between our systems has returned to normal levels.  No further message delays are … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Upstream outage impacting mail traffic

11:15AM Pacific / 7:15PM GMT – A large cloud storage service used by our system for the storage of some message data, is currently experiencing an outage which is causing errors in communication between our systems, and their network.  This … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Resolution of Database Issues at California Datacenter

7:00pm Pacific / 3:00am GMT — We believe that the issue impacting some of the database systems at the California datacenter has been identified and remediated.  Message processing has been stable and operating at normal levels over the last few … Continue reading

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MSP Mail: Message delays impacting US infrastructure

11:45AM Pacific / 7:45PM GMT – Our monitoring recently detected an increase in database response times which is impacting our US filtering infrastructure.  This may delay some inbound and outbound message traffic for customers sending through our US datacenter.   Our … Continue reading

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MSP Mail – 16:25 GMT / 08:25 PT – Outbound filtering delays in European mail traffic – RESOLVED

Further to the previous post, the outbound filtering in the European datacenters has returned to normal processing times, and all monitoring is reporting that the systems are functioning normally. Further root cause analysis is underway by our technology team on … Continue reading

Posted in MSP Mail, MSP Mail service updates