Category Archives: MSP Mail service updates

MSP Mail – Performance Problems

0830 BST / 0330 Eastern – The MSP Mail monitoring has detected an issue, which is presenting slowness and timeouts on logins and navigation in the control panel. The team are working on a resolution as quickly as possible, and … Continue reading

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UPDATE – MSP Mail: ISP issue impacting mail traffic: UK

The British Telecom (BT) team informed us that these recent deferrals are occurring due to a high rate of mail sent through our service from customer domains lacking SPF records, and should only affect messages from sending domains without any … Continue reading

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MSP Mail: ISP issue impacting mail traffic: UK

Beginning 16th March 2017, we have seen that British Telecom is deferring some email messages that we are attempting to deliver to BT’s mail servers.  This may impact messages sent from our UK-based customers to domains that are hosted with … Continue reading

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RESOLVED – MSP Mail: Upstream outage impacting mail traffic

4:00PM Pacific / 12:00AM GMT – Our data storage vendor confirmed that they have resolved the outage in their service, and our engineering team verified that communication between our systems has returned to normal levels.  No further message delays are … Continue reading

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MSP Mail: Upstream outage impacting mail traffic

11:15AM Pacific / 7:15PM GMT – A large cloud storage service used by our system for the storage of some message data, is currently experiencing an outage which is causing errors in communication between our systems, and their network.  This … Continue reading

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MSP Mail: Resolution of Database Issues at California Datacenter

7:00pm Pacific / 3:00am GMT — We believe that the issue impacting some of the database systems at the California datacenter has been identified and remediated.  Message processing has been stable and operating at normal levels over the last few … Continue reading

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MSP Mail: Message delays impacting US infrastructure

11:45AM Pacific / 7:45PM GMT – Our monitoring recently detected an increase in database response times which is impacting our US filtering infrastructure.  This may delay some inbound and outbound message traffic for customers sending through our US datacenter.   Our … Continue reading

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MSP Mail – 16:25 GMT / 08:25 PT – Outbound filtering delays in European mail traffic – RESOLVED

Further to the previous post, the outbound filtering in the European datacenters has returned to normal processing times, and all monitoring is reporting that the systems are functioning normally. Further root cause analysis is underway by our technology team on … Continue reading

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MSP Mail – 13:47 GMT / 05:47 PT – Outbound filtering delays in European mail traffic

Our monitoring has alerted us to a degradation in performance for our European infrastructure for MSP Mail, which is affecting outbound filtering performance. Whilst we investigate the cause of this issue, outbound mail delivery will take slightly longer than usual. … Continue reading

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MSP Mail: Connection problems to EU load balancer

7:15AM Pacific / 3:15PM UTC – Our monitoring has detected connectivity problems and packet loss impacting one of our datacenters.  This may delay some messages for our customers in the EMEA region.  Our Operations team is investigating and has already … Continue reading

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