Category Archives: MSP Manager

MSP Manager Feature Update – Unread Ticket Responses Notification

Over the next few weeks, we will be rolling out an enhancement to tickets, allowing you better visibility and management of tickets which have responses. For additional information, please view our documentation at: Documentation – Unread Ticket Responses  This week, … Continue reading

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MSP Manager Update – 10/30/2018

A publish is scheduled for MSP Manager for Tuesday October 30th at 7:00 am GMT. The Update Window is approx. 7 hours and we do not anticipate any downtime.  Release notes will follow within a few business days, post publish.

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MSP Manager Update – 13/10/2018

A publish is scheduled for MSP Manager for Saturday October 13th at 4:00 am GMT. The Update Window is approx. 7 hours and we do not anticipate any downtime. This update will deprecate the legacy MSP Manager interface and ensure … Continue reading

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MSP Manager Advanced Notice – Legacy User Interface Deprecation

Please be aware that we are planning complete deprecation of the Legacy MSP Manager User Interface later this week.  We rolled out our new interface in mid-July and have seen great results in usability and performance.  This change will ensure … Continue reading

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MSP Manager Update – 10/4/2018

A publish is scheduled for MSP Manager for Thursday October 4th at 6:00 am GMT. The Update Window is approx. 2 hours and we do not anticipate any downtime. There are no new released functionality or bug fixes included in … Continue reading

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MSP Manager Update – 9/27/2018

MSP Manager Update: During our 9/27/2018 update, we did not release any new feature functionality.  We have fixed the following bugs:  Frequent logins Inability to make appointments for equivalent of 12:00 am UTC Customer is marked as non-taxable but tickets … Continue reading

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MSP Manager Update – 9/27/2018

A publish is scheduled for MSP Manager for Thursday September 27th at 6:00 am GMT. The Update Window is approx. 7 hours and we do not anticipate any downtime.  Release notes will follow within a few business days, post publish. … Continue reading

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