Category Archives: MSP Manager

MSP Manager Update

We’ve got some bug fixes for you, published earlier today.  Here’s the list of problems we’ve solved:

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MSP Manager Update – New Features and Release Notes, New Asset Billing, Service Item Accounting Mapping, Ticket Details Preferences and More!

Time flies but your billing process doesn’t have to! Does making sure new customers aren’t charged before they actually begin receiving your services “ruffle your feathers” during the billing process?

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MSP Manager Update – Release Notes

Today we have published some new bug fixes! The following are the bugs resolved in this release: Assigned tickets go to Unassigned queue Unable to edit or save Access Group changes using certain accounts Unable to “Break Link and Enable … Continue reading

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MSP Manager Update – Release Notes

We’re happy to announce our latest MSP Manager enhancements! ·         We’ve updated the Ticket Details object to support Rich Text/HTML ·         New incoming requests will now populate the Ticket Details with the initial message rather than adding a response ·         … Continue reading

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MSP Manager Update – Release Notes

Hi everyone.  We just wanted to let you know that we’ve fixed up a small pile of bugs for you guys.  We’re working on some new cool stuff, but haven’t turned on any new features for this release. Our latest … Continue reading

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MSP Manager Feature Release – Workflows and Rules

When it comes to running your own business or managing a team, it’s all too easy to lose precious time to non-billable, mundane tasks.  That’s why we are happy to release Workflows and Rules built to give you time back in your day and more money in … Continue reading

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MSP Manager Update – Enhancements and Release Notes

New feature ·         We’ve added an option that allows you to restore a deleted service item.  This should help with those instances where you didn’t really want to delete a service item, but mark it inactive instead.  We’ve also fixed … Continue reading

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