Category Archives: MSP Manager

COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces

Welcome back, let’s kick off a new year with some news on an upcoming feature. Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list!  All the benefits of Workspaces are reeled into the Helpdesk … Continue reading

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UPDATE: Digital Certificate Revocation Date Change

As an update to our previous notification, we have just received an extension on the revocation date of our current digital certificate to March 8 February 22, 2021, 11:59 PST. As posted on our Release Notes site (https://status.solarwindsmsp.com/2020/12/18/digital-certificate-update-for-msp-products-2/), we made … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Solarwinds Take Control | Comments Off on UPDATE: Digital Certificate Revocation Date Change

Digital Certificate Update for MSP Products

As posted here: https://status.solarwindsmsp.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Solarwinds Take Control | Comments Off on Digital Certificate Update for MSP Products

Digital Certificate Update for MSP Products

As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Solarwinds Take Control | Comments Off on Digital Certificate Update for MSP Products

MSP Manager Update – N-central Take Control Integration

We are happy to release a great new capability today!  N-central integrated users may now Take Control of a device within MSP Manager, saving precious search time and clicks!

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MSP Manager – Planned Maintenance – WUSA, EUSA & WEURO

We are growing!  To support this growth, we need to perform some maintenance. In the upcoming days, we will be performing scheduled maintenance on our servers in order to increase our disk size.  No downtime is expected for this maintenance … Continue reading

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MSP Manager – Planned Maintenance – APAC

We are growing!  To support this growth, we need to perform some maintenance. On Wednesday December 2nd, 2020 we will be performing scheduled maintenance on our APAC servers in order to increase our disk and database size.  The maintenance will … Continue reading

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MSP Manager Update – Send emails from your mailbox, Clear all unread responses

We are happy to release a great new capability today!  You can now use your very own monitored mailbox to send out notifications and replies!  It’s now easier to manage which mailbox is used to reply to customers as well, … Continue reading

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MSP Manager Update – Surprise! Unread Responses automatically clear when a response is added

Surprise, I say?  Yes, it happens… we’re not perfect, and while performing some maintenance we released some code targeted for next week!

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MSP Manager Update – Ticket URL, Knowledge Customer Filter, Mobile Updates

Happy end of the week!  Our latest MSP Manager update starts off with the ability to share Ticket URL’s with your peers, because we know that sometimes you just need a second pair of eyes on an issue. 

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