Category Archives: MSP Manager

MSP Manager Update – Release Notes

We’re happy to announce our latest MSP Manager enhancements! ·         We’ve updated the Ticket Details object to support Rich Text/HTML ·         New incoming requests will now populate the Ticket Details with the initial message rather than adding a response ·         … Continue reading

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MSP Manager Update – Release Notes

Hi everyone.  We just wanted to let you know that we’ve fixed up a small pile of bugs for you guys.  We’re working on some new cool stuff, but haven’t turned on any new features for this release. Our latest … Continue reading

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MSP Manager Feature Release – Workflows and Rules

When it comes to running your own business or managing a team, it’s all too easy to lose precious time to non-billable, mundane tasks.  That’s why we are happy to release Workflows and Rules built to give you time back in your day and more money in … Continue reading

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MSP Manager Update – Enhancements and Release Notes

New feature ·         We’ve added an option that allows you to restore a deleted service item.  This should help with those instances where you didn’t really want to delete a service item, but mark it inactive instead.  We’ve also fixed … Continue reading

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MSP Manager Feature Update – Custom Asset Fields

The latest release of MSP Manager lets you have your assets and manage them too.  Gone are the days of using default, tool-prescribed fields!  MSP Manager now supports custom fields for Assets, allowing more flexibility in the details that you … Continue reading

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MSP Manager Update – Enhancements and Release Notes

Hot on the heels of our latest feature update, we have a few enhancements and many bug fixes in this release. New enhancements ·         We’ve added permissions over assets, so you can choose who can view or manage assets.  To … Continue reading

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MSP Manager Feature Update – Custom Knowledge Templates, Custom Ticket Statuses, Customer Level Contacts and Portal Easy Ticket Request

We are happy to announce the release of some new feature enhancements to MSP Manager this week! Custom Knowledge Templates put the creative design in your hands, giving you the flexibility to create custom templates to store any number of … Continue reading

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