Category Archives: MSP Manager

MSP Manager Update – Enhancements and Release Notes

New feature ·         We’ve added an option that allows you to restore a deleted service item.  This should help with those instances where you didn’t really want to delete a service item, but mark it inactive instead.  We’ve also fixed … Continue reading

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MSP Manager Feature Update – Custom Asset Fields

The latest release of MSP Manager lets you have your assets and manage them too.  Gone are the days of using default, tool-prescribed fields!  MSP Manager now supports custom fields for Assets, allowing more flexibility in the details that you … Continue reading

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MSP Manager Update – Enhancements and Release Notes

Hot on the heels of our latest feature update, we have a few enhancements and many bug fixes in this release. New enhancements ·         We’ve added permissions over assets, so you can choose who can view or manage assets.  To … Continue reading

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MSP Manager Feature Update – Custom Knowledge Templates, Custom Ticket Statuses, Customer Level Contacts and Portal Easy Ticket Request

We are happy to announce the release of some new feature enhancements to MSP Manager this week! Custom Knowledge Templates put the creative design in your hands, giving you the flexibility to create custom templates to store any number of … Continue reading

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MSP Manager Update – Release Notes

Our latest update solves the following reported issues: ·         Users without permission to view User Activity can do so via direct link ·         SLA configuration not applying properly ·         The Unassigned Tickets view shows Open Tickets in the Helpdesk tab … Continue reading

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MSP Manager Update – Release Notes

Our latest update solves the following reported issues: ·         The name of the service item is not properly appearing in QBD ·         Contact email address field is not RFC 5321 compliant (does not support capital letters) ·         New tickets not … Continue reading

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MSP Manager – Release Notes

We’re pleased to inform you of our latest release which includes several bug fixes. Here’s a list of items we have fixed:  ·         Edit button for Rate Templates is greyed out ·         Exported invoice doesn’t follow current time zone/culture ·         … Continue reading

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