Category Archives: MSP Manager

Our latest update solves the following reported issues: ·         The name of the service item is not properly appearing in QBD ·         Contact email address field is not RFC 5321 compliant (does not support capital letters) ·         New tickets not … Continue reading →

We’re pleased to inform you of our latest release which includes several bug fixes. Here’s a list of items we have fixed:  ·         Edit button for Rate Templates is greyed out ·         Exported invoice doesn’t follow current time zone/culture ·         … Continue reading →

We’re pleased to inform you of our latest release which includes several bug fixes. Here’s a list of items we have fixed:  ·         .msg file is being stripped from email ·         Account activation failure on first attempt ·         Company dashboard … Continue reading →

We’re pleased to inform you of our latest release which includes several bug fixes. Here’s a list of items we have fixed: ·         Attachments without filenames in meta-data appearing as null files ·         N-central unable to export device to MSP … Continue reading →

Please note that we will be fully completing our migration to SSO.  We currently have a small subset of customers using our Legacy login accounts. If you are one of these customers, here is what to expect.  You will be … Continue reading →

MSP Manager Update We are happy to announce our latest MSP Manager update, mainly focused around performance and maintenance.  Our new combo boxes and cache enhancements should make the interface much more reactive with quicker page loads. Here is the … Continue reading →

Over the next few weeks, we will be rolling out an enhancement to tickets, allowing you better visibility and management of tickets which have responses. For additional information, please view our documentation at: Documentation – Unread Ticket Responses  This week, … Continue reading →