Category Archives: MSP Remote Monitoring & Management

MSP Backup & Recovery: Scheduled Maintenance, Tuesday 27th June

We will be performing an upgrade to our Cloud Service and Management Server hardware on Tuesday, 27 June.

Posted in MSP Backup & Recovery, MSP Backup & Recovery (N-Central), MSP Backup & Recovery (Standalone), MSP Backup & Recovery service updates, MSP Remote Monitoring & Management service updates

MSP Risk Intelligence Update

We’re pleased to let you know the next MSP Risk Intelligence release is now available. This update contains a set of customer service improvements and bug fixes. Summary for Service Release – Customer support priorities and bug fixes – RI Service … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Risk Intelligence release notes

MSP RMM: ‘Network Devices’ Service Issue, Europe & UK Regions – Resolved

We’re pleased to confirm that the service issue affecting the ‘Network Devices’ tab in the RMM Dashboard for customers in the UK and European regions has been resolved. Thank you for your patience while we worked with our hosting partner to investigate … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM: ‘Network Devices’ Service Issue, Europe & UK Regions

We’re experiencing a service issue with the ‘Network Devices’ section in the Remote Monitoring & Management Dashboard. The feature is currently not loading for customers in the UK, Ireland and most of mainland Europe, except for Germany where service is … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM: Service Release, June 20th – Completed

In follow-up to our previous post, we’re pleased to confirm that Dashboard v6.43.1 is now available to all customers in all regions. Please see the release notes below for what’s included in this week’s MSP Remote Monitoring & Management update. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Service Desk – Performance issues – EMEA region: Resolved

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

We’re aware of a performance issue affecting Service Desk in the EMEA region and are investigating the issue as a matter of urgency. We’ll let you know once we have more information on this matter. Please accept our apologies for … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates