Category Archives: MSP Remote Monitoring & Management

MSP RMM: Web Protection Reporting System Outage – EU West Service Only -RESOLVED

14:15 BST  – We are currently experiencing an issue with our Web Protection reporting system. The South Pane, Overview, and Report Builder functions are impacted and will be unavailable during this outage. Endpoint Web Protection will continue to operate normally. 15:27 … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP Risk Intelligence Update

We’re pleased to let you know the next MSP Risk Intelligence release is now available. This update contains a set of features, bug fixes, and two new rulesets. Summary for Service Release – Improvements, bug fixes and new rulesets – RI … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Risk Intelligence release notes

MSP Mail: Intermittent delays – EU only – UPDATE

We have now identified the cause of the performance issue affecting the primary EMEA datacentre and have implemented a fix. We are continuing to monitor the performance. Please note that any future updates will be posted to: https://uptime.solarwindsmsp.com/  

Posted in MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management service updates

Reminder – MSP RMM: New Email Domain for Dashboard Alerts

We want to remind you of an upcoming change to the Remote Monitoring & Management alert emails sent from the Dashboard. As highlighted on July 6th, we’re planning to make a change during the week of July 24th: we’re retiring … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

ControlNow Maintenance, APAC, 16th July

One of our hosting suppliers will be performing a network maintenance in the Sydney datacentre on Sunday 16th July between 04:00 AEST and 05:00 AEST. During this time, clients may experience service interruption accessing our ControlNow product for the APAC … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Dashboard Service Release, 11th July – Completed

We’re pleased to confirm that Dashboard v6.43.4 is now available in all territories, completing this week’s Remote Monitoring & Management release. For more information, including an announcement about an upcoming change to password management in the User Accounts dialog, click … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Dashboard Service Release, 11th July – Update

In follow-up to our earlier post, this week’s MSP Remote Monitoring & Management release is now available in all of Europe, as well as Asia Pacific. We’ll confirm once the update is released in North and South America as well. Alongside … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes