Category Archives: MSP Risk Intelligence

MSP Risk Intelligence Update

We’re pleased to let you know the next MSP Risk Intelligence release is now available. This update contains a set of features, bug fixes, and two new rulesets. Summary for Service Release – Improvements, bug fixes and new rulesets – RI … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Risk Intelligence release notes

MSP Risk Intelligence Update

We’re pleased to let you know the next MSP Risk Intelligence release is now available. This update contains a set of customer service improvements and bug fixes. Summary for Service Release – Customer support priorities and bug fixes – RI Service … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Risk Intelligence release notes

MSP Risk Intelligence Outage – RESOLVED

1:10AM Pacific / 9:10AM GMT – A large cloud storage service used by our system for the storage of scan data, is currently experiencing an outage which is causing errors in communication between our systems, and their network.  This may … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Risk Intelligence

Tech Support: Telephone System: Resolved

We have managed to resolve the partial telephone outage. It is now possible to call our Technical Support team via telephone. Thanks for your patience and our apologies for any inconvenience caused.  

Posted in Backup & Recovery, MSP Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Risk Intelligence, MSP Risk Intelligence service updates, MSP Service Desk

Tech Support: Telephone System

We are currently experiencing a partial phone system outage that is impacting our Technical Support service.  At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading

Posted in Backup & Recovery, MSP Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Risk Intelligence, MSP Risk Intelligence service updates, MSP Service Desk, MSP Service Desk service updates

MSP RMM and MSP RI: Scheduled Maintenance to Single-Sign-On Service, Saturday 5th November

We’re planning to perform systems maintenance to the Single-Sign-On service (SSO) used by MSP Remote Monitoring & Management and MSP Risk Intelligence on Saturday 5th November, in order to further address a recent issue. The maintenance schedule is as follows: UK & Europe – 7:00am to 9:00am … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Risk Intelligence, MSP Risk Intelligence service updates