Category Archives: MSP Service Desk

UPDATE: Digital Certificate Revocation Date Change

As an update to our previous notification, we have just received an extension on the revocation date of our current digital certificate to March 8 February 22, 2021, 11:59 PST. As posted on our Release Notes site (https://status.solarwindsmsp.com/2020/12/18/digital-certificate-update-for-msp-products-2/), we made … Continue reading

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Digital Certificate Update for MSP Products

As posted here: https://status.solarwindsmsp.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Solarwinds Take Control | Comments Off on Digital Certificate Update for MSP Products

Digital Certificate Update for MSP Products

As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Solarwinds Take Control | Comments Off on Digital Certificate Update for MSP Products

January 23rd: Support System Outage – RESOLVED

As you may know, Salesforce is experiencing a widespread outage. As a result, some customers are experiencing intermittent error messages when trying to reach/access support via all support channels.

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Wi-Fi Security Compromise:

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices | Comments Off on Wi-Fi Security Compromise:

Phishing Campaigns Timely for Cybersecurity Awareness Month

We are aware of several phishing campaigns purporting to be SolarWinds with a malicious .doc attachment. The malicious document is being referenced in several phishing campaigns not related to SolarWinds. Our marketing infrastructure was not compromised; we only use PDF … Continue reading

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MSP Service Desk: Service Release including New Ticket Activity Report

We’re pleased to announce our next MSP Service Desk release: v2.8.3. In this service release we’re addressing a number of customer service bug fixes and we’re introducing a brand new report – the Ticket Activity Report.

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MSP Service Desk: Performance Problems – US: RESOLVED

Further to our earlier post, we can now confirm that all the MSP Service Desk performance issues have been resolved in full. Thank you for your patience while we worked with our hosting partner to investigate and address the issue. Again, … Continue reading

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MSP Service Desk: Performance Problems- US

We’ve been made aware of a performance issue impacting the Login Process on the MSP Service Desk in the US region. We’re investigating the issue as a matter of urgency with our hosting provider. We’ll let you know once we … Continue reading

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MSP Service Desk – Performance issues – EMEA region: Resolved

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. Thank you for your patience while we investigated and addressed the issue.

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