Category Archives: MSP Service Desk

Wi-Fi Security Compromise:

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices

Phishing Campaigns Timely for Cybersecurity Awareness Month

We are aware of several phishing campaigns purporting to be SolarWinds with a malicious .doc attachment. The malicious document is being referenced in several phishing campaigns not related to SolarWinds. Our marketing infrastructure was not compromised; we only use PDF … Continue reading

Posted in Backup & Recovery, MSP Mail, MSP Remote Monitoring & Management, MSP Service Desk, Risk Intelligence | Tagged , ,

MSP Service Desk: Service Release including New Ticket Activity Report

We’re pleased to announce our next MSP Service Desk release: v2.8.3. In this service release we’re addressing a number of customer service bug fixes and we’re introducing a brand new report – the Ticket Activity Report.

Posted in MSP Service Desk, MSP Service Desk release notes

MSP Service Desk: Performance Problems – US: RESOLVED

Further to our earlier post, we can now confirm that all the MSP Service Desk performance issues have been resolved in full. Thank you for your patience while we worked with our hosting partner to investigate and address the issue. Again, … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance Problems- US

We’ve been made aware of a performance issue impacting the Login Process on the MSP Service Desk in the US region. We’re investigating the issue as a matter of urgency with our hosting provider. We’ll let you know once we … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region: Resolved

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

We’re aware of a performance issue affecting Service Desk in the EMEA region and are investigating the issue as a matter of urgency. We’ll let you know once we have more information on this matter. Please accept our apologies for … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates