Category Archives: MSP Service Desk

January 23rd: Support System Outage – RESOLVED

Posted on January 23, 2018 by

As you may know, Salesforce is experiencing a widespread outage. As a result, some customers are experiencing intermittent error messages when trying to reach/access support via all support channels.

Posted in Backup & Recovery, MSP Mail, MSP Manager, MSP Remote Monitoring & Management, MSP Service Desk, Risk Intelligence

Wi-Fi Security Compromise:

Posted on October 16, 2017 by

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices

Phishing Campaigns Timely for Cybersecurity Awareness Month

Posted on October 5, 2017 by

We are aware of several phishing campaigns purporting to be SolarWinds with a malicious .doc attachment. The malicious document is being referenced in several phishing campaigns not related to SolarWinds. Our marketing infrastructure was not compromised; we only use PDF … Continue reading →

Posted in Backup & Recovery, MSP Mail, MSP Remote Monitoring & Management, MSP Service Desk, Risk Intelligence | Tagged , ,

MSP Service Desk: Service Release including New Ticket Activity Report

Posted on July 12, 2017 by

We’re pleased to announce our next MSP Service Desk release: v2.8.3. In this service release we’re addressing a number of customer service bug fixes and we’re introducing a brand new report – the Ticket Activity Report.

Posted in MSP Service Desk, MSP Service Desk release notes

MSP Service Desk: Performance Problems – US: RESOLVED

Posted on June 30, 2017 by

Further to our earlier post, we can now confirm that all the MSP Service Desk performance issues have been resolved in full. Thank you for your patience while we worked with our hosting partner to investigate and address the issue. Again, … Continue reading →

Posted in MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance Problems- US

Posted on June 29, 2017 by

We’ve been made aware of a performance issue impacting the Login Process on the MSP Service Desk in the US region. We’re investigating the issue as a matter of urgency with our hosting provider. We’ll let you know once we … Continue reading →

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region: Resolved

Posted on June 22, 2017 by

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

Posted on June 22, 2017 by

We’re aware of a performance issue affecting Service Desk in the EMEA region and are investigating the issue as a matter of urgency. We’ll let you know once we have more information on this matter. Please accept our apologies for … Continue reading →

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region: Resolved

Posted on June 21, 2017 by

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. We’re working to understand the cause of the issue and will take remedial steps to avoid this … Continue reading →

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

Posted on June 21, 2017 by

We’re aware of a performance issue affecting Service Desk in the EMEA region, resulting in performance problems. We’re investigating the issue as a matter of urgency and we’ll let you know once we have more information to share. Our apologies for … Continue reading →

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates