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Category Archives: MSP Service Desk
MSP Service Desk: Service Release including New Ticket Activity Report
We’re pleased to announce our next MSP Service Desk release: v2.8.3. In this service release we’re addressing a number of customer service bug fixes and we’re introducing a brand new report – the Ticket Activity Report.
Posted in MSP Service Desk, MSP Service Desk release notes
MSP Service Desk: Performance Problems – US: RESOLVED
Further to our earlier post, we can now confirm that all the MSP Service Desk performance issues have been resolved in full. Thank you for your patience while we worked with our hosting partner to investigate and address the issue. Again, … Continue reading
Posted in MSP Service Desk, MSP Service Desk service updates
MSP Service Desk: Performance Problems- US
We’ve been made aware of a performance issue impacting the Login Process on the MSP Service Desk in the US region. We’re investigating the issue as a matter of urgency with our hosting provider. We’ll let you know once we … Continue reading
MSP Service Desk – Performance issues – EMEA region: Resolved
Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. Thank you for your patience while we investigated and addressed the issue.
MSP Service Desk – Performance issues – EMEA region
We’re aware of a performance issue affecting Service Desk in the EMEA region and are investigating the issue as a matter of urgency. We’ll let you know once we have more information on this matter. Please accept our apologies for … Continue reading
MSP Service Desk – Performance issues – EMEA region: Resolved
Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. We’re working to understand the cause of the issue and will take remedial steps to avoid this … Continue reading
MSP Service Desk – Performance issues – EMEA region
We’re aware of a performance issue affecting Service Desk in the EMEA region, resulting in performance problems. We’re investigating the issue as a matter of urgency and we’ll let you know once we have more information to share. Our apologies for … Continue reading
