Category Archives: MSP Service Desk release notes

MAX ServiceDesk 2.5 Released

We are pleased to announce the release of ServiceDesk 2.5, now available on all installations. Here is a summary of the new release:- 2.5 includes new Reporting dashboards and improvements to the existing report builder, improved Asset Management features and new Search … Continue reading

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MAX ServiceDesk 2.0 – localized phone numbers, voicemail to tickets, field staff management and much more

We understand all too well how important it is for MSPs to have a great service desk offering, so on the 29th January, 2015 we will be unveiling a major new release of MAX ServiceDesk. ServiceDesk 2.0 will see the … Continue reading

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MAX ServiceDesk 1.95

Hi All, We’re pleased to announce the recent release of ServiceDesk 1.95, which focuses on QuickBooks integration enhancements and some minor improvements since the 1.9 release. Please find the release notes below:-

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MAX ServiceDesk 1.9

Hi All, We are pleased to announce the release of ServiceDesk 1.9, which is now available on all installations. This release includes some major new features, including the ability to setup contract service lines with fixed or variable costs, ticket … Continue reading

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MAX ServiceDesk 1.8

Hi All, MAX ServiceDesk 1.8 has been released and is now available on all installations. Please find the release details below. 2nd October 2014: Release Summary QuickBooks Desktop released, export ServiceDesk time and cost items to QuickBooks Invoices. New Import … Continue reading

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GFI MAX ServiceDesk 1.5

Hi All, We have now released ServiceDesk 1.5, this has been applied to all active installations. Release notes are included below. Thanks, John Summary for ServiceDesk 1.5 New Time Rate capabilities, Cost Tracking on tickets and exports, new Dashboard Reporting … Continue reading

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