Category Archives: MSP Service Desk service updates

MSP Service Desk: Performance issue in EMEA region – Resolved

The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance issue in EMEA region

We’re investigating a performance issue with MSP Service Desk that’s affecting customers in the EMEA region. Our engineers are looking into the issue and we’ll post an update when we have more information to share. Our apologies for any inconvenience … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates

Tech Support: Telephone System

We are currently experiencing a partial phone system outage that is impacting our Technical Support service.  At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Risk Intelligence, MSP Risk Intelligence service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance Issue In European Region – RESOLVED

Further to the earlier notice, the issue affecting MSP Service Desk in the European region has been resolved. Service Desk is now running at regular speed and performance again. We’re continuing to investigate and work on the cause to avoid the issue … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance Issue In European Region

We’re investigating a performance issue affecting MSP Service Desk, making it slow to log in and open tickets. This is affecting customers in Europe, other regions are not affected. We’re working to resolve the issue as soon as possible and will post … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates

MAX Service Desk 2.8 Release

MAX Service Desk 2.8 is currently rolling out across all installations and will be available to all customers by Friday 19th August. The release includes the following: New Features Ticket attachment management – manage all ticket attachments in a single … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk release notes, MSP Service Desk service updates

Changes to Technical Support email address

Later today the LOGICnow Technical Support team will be making the necessary changes to transition the support email address from [email protected] to [email protected] Once this change is made all emails sent by the Tech Support team will be sent from … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates