Category Archives: MSP Service Desk service updates

MSP Service Desk: Performance Problems – US: RESOLVED

Further to our earlier post, we can now confirm that all the MSP Service Desk performance issues have been resolved in full. Thank you for your patience while we worked with our hosting partner to investigate and address the issue. Again, … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance Problems- US

We’ve been made aware of a performance issue impacting the Login Process on the MSP Service Desk in the US region. We’re investigating the issue as a matter of urgency with our hosting provider. We’ll let you know once we … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region: Resolved

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

We’re aware of a performance issue affecting Service Desk in the EMEA region and are investigating the issue as a matter of urgency. We’ll let you know once we have more information on this matter. Please accept our apologies for … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region: Resolved

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. We’re working to understand the cause of the issue and will take remedial steps to avoid this … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

We’re aware of a performance issue affecting Service Desk in the EMEA region, resulting in performance problems. We’re investigating the issue as a matter of urgency and we’ll let you know once we have more information to share. Our apologies for … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance issue in EMEA region – Resolved

The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Service Desk, MSP Service Desk service updates