Category Archives: MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

We’re aware of a performance issue affecting Service Desk in the EMEA region, resulting in performance problems. We’re investigating the issue as a matter of urgency and we’ll let you know once we have more information to share. Our apologies for … Continue reading

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MSP Service Desk: Performance issue in EMEA region – Resolved

The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.

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MSP Service Desk: Performance issue in EMEA region

We’re investigating a performance issue with MSP Service Desk that’s affecting customers in the EMEA region. Our engineers are looking into the issue and we’ll post an update when we have more information to share. Our apologies for any inconvenience … Continue reading

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MSP Service Desk: Performance issue in EMEA region – Resolved

The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.

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MSP Service Desk: Performance issue in EMEA region

We’re investigating a performance issue with MSP Service Desk that’s affecting customers in the EMEA region. Our engineers are looking into the issue and we’ll post an update when we have more information to share. Our apologies for any inconvenience … Continue reading

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Tech Support: Telephone System

We are currently experiencing a partial phone system outage that is impacting our Technical Support service.  At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading

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MSP Service Desk: Performance Issue In European Region – RESOLVED

Further to the earlier notice, the issue affecting MSP Service Desk in the European region has been resolved. Service Desk is now running at regular speed and performance again. We’re continuing to investigate and work on the cause to avoid the issue … Continue reading

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MSP Service Desk: Performance Issue In European Region

We’re investigating a performance issue affecting MSP Service Desk, making it slow to log in and open tickets. This is affecting customers in Europe, other regions are not affected. We’re working to resolve the issue as soon as possible and will post … Continue reading

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MAX Service Desk 2.8 Release

MAX Service Desk 2.8 is currently rolling out across all installations and will be available to all customers by Friday 19th August. The release includes the following: New Features Ticket attachment management – manage all ticket attachments in a single … Continue reading

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Changes to Technical Support email address

Later today the LOGICnow Technical Support team will be making the necessary changes to transition the support email address from support@logicnow.com to msptechsupport@solarwinds.com. Once this change is made all emails sent by the Tech Support team will be sent from … Continue reading

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