Category Archives: Risk Intelligence service updates

Wi-Fi Security Compromise:

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices

Tech Support: Telephone System: Resolved

We have managed to resolve the partial telephone outage. It is now possible to call our Technical Support team via telephone. Thanks for your patience and our apologies for any inconvenience caused.  

Posted in Backup & Recovery, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Service Desk, Risk Intelligence, Risk Intelligence service updates

Tech Support: Telephone System

We are currently experiencing a partial phone system outage that is impacting our Technical Support service.  At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading

Posted in Backup & Recovery, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates, Risk Intelligence, Risk Intelligence service updates

MSP RMM and MSP RI: Scheduled Maintenance to Single-Sign-On Service, Saturday 5th November

We’re planning to perform systems maintenance to the Single-Sign-On service (SSO) used by MSP Remote Monitoring & Management and MSP Risk Intelligence on Saturday 5th November, in order to further address a recent issue. The maintenance schedule is as follows: UK & Europe – 7:00am to 9:00am … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, Risk Intelligence, Risk Intelligence service updates