MSP Service Desk – Performance issues – EMEA region: Resolved

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. We’re working to understand the cause of the issue and will take remedial steps to avoid this from happening again in the future. Our apologies for any issues it may have caused you.

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

We’re aware of a performance issue affecting Service Desk in the EMEA region, resulting in performance problems. We’re investigating the issue as a matter of urgency and we’ll let you know once we have more information to share. Our apologies for any inconvenience caused.

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

Announcing Availability of MSP Backup & Recovery Version 17.5

We are pleased to announce thethe general availability of version 17.5 of SolarWinds MSP Backup & Recovery. This release is now available for download directly from within the Management Console or our download site.

Version 17.5 is our June release and includes the following updates and enhancements:

Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery release notes

MSP RMM: Service Release, June 20th

We’re pleased to let you know the next MSP Remote Monitoring & Management dashboard release is rolling out to the first set of territories. This week’s update contains a set of customer service improvements and bug fixes.

The release will shortly be available in the Asia Pacific region and in selected European territories. The other regions, including the US, UK, Benelux, Germany, France and the Nordic countries will follow in the next few days – we’ll keep you posted of our progress. Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Next Set of MSP Anywhere Take Control Enhancements

We’re very pleased to line up a new set of MSP Anywhere Take Control improvements, addressing a number of suggestions and feature request by our users. The updates comprise both an Agent (Host side) and a Viewer, and we have updates coming out for both the Apple and Microsoft platforms.

We also have an update to the Take Control Android app that’s due to go live very shortly. In this update we’re offering a fully featured Windows keyboard, support for true color modes and Voice-over-IP chat support during a Take Control session, all from the convenience of your smartphone.

Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Web Protection Reporting System Outage – Americas Only – RESOLVED

5:20 PM ET yesterday, 15-June-2017 EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will continue to operate normally.

RESOLVED 6:00 PM ET yesterday, 15-Jun-2017  – Our hosting provider is working to resolve the issue quickly. Thank you for your patience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Web Protection Reporting System Outage – Americas Only – RESOLVED

5:20 PM  EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will continue to operate normally.

RESOLVED 6:00 PM EDT – Our hosting provider is working to resolve the issue quickly. Thank you for your patience.

Posted in MSP Remote Monitoring & Management service updates