Our hosting partner in the UK has informed us they’ll be performing systems maintenance to their network on Sunday 23rd April that will impact Dashboard availability in the UK, and Web Protection service availability in EMEA for devices on agents older than v10.4. Other regions are not affected by this work.
The maintenance schedule is as follows:
- UK region: Sunday 0:00am to 4:00am BST
- Europe region: Sunday 1:00am to 5:00am CET
We are pleased to announce the general availability of version 17.4 of SolarWinds MSP Backup & Recovery. This release is now available for download directly from within the Management Console.
Version 17.4 is our April update and includes the following updates:
Our ISP partner in Sydney, Australia, will be performing an optical fiber cable cut-over on Thursday, 20th April. The work will affect the availability of the Backup and Restore options in MSP Backup & Recovery and in the integrated version in MSP Remote Monitoring & Management, for a maximum of 15 minutes between 12:00 AM and 06:00 AM Sydney/NSW time. Other regions are not affected. Continue reading
We’re pleased to confirm Dashboard v6.39.3 has rolled out to the US/Americas region and is now available in all territories. The update contains a set of customer service priorities and bug fixes.
In addition, we’re making a new Release Candidate (RC) Agent available, RC v10.5.12, and are promoting Agent v10.5.10 to be the new Generally Available (GA) Agent. Please update your Windows servers and workstations to the new GA Agent as soon as convenient, so you can take advantage of the many feature enhancements and bug fixes that are included in the latest upgrade – please see release notes below for details. Continue reading
UPDATE: I would like to report that the connectivity issues appear to be resolved for the majority of the impacted devices. This has been an Extremely High Priority issue for us and our technicians have been working around the clock with our ISP providers and regional providers to address this issue. We will continue to investigate the root cause behind this issue and to monitor the storage nodes and impacted devices to ensure operations return to normal.
Missed backup jobs should start automatically once connectivity is regained. If you continue to see connectivity or missed backups please restart the Backup Service Controller service and attempt to manually start a backup job. If this does not address your issue then please register or update an existing case via our support portal. If you are dealing with a down system or the backup or recovery situation is critical please contact support directly via phone. Note, that we are experiencing a higher than normal volume of support calls and you may experience increased hold times.
Thank you all for your continued patronage and your patience while dealing with this issue.
We’re pleased to confirm Dashboard v6.39.3 is now available in the next set of territories: UK, Germany, France, Benelux and the Nordic countries. We’ll let you know once the release is available in the Americas region. The update contains a set of customer service priorities and bug fixes, please see release notes below for details. Continue reading