SolarWinds Passportal – NEW Blink Reports

Passportal is happy to announce that we have released two new reports into our Reports section directly tying into your Blink instances.

Blink User Status: Gives the partner a quick and easily filterable report regarding the setup status for all users they are setting up on Blink.

Blink Reset Request: Gives the partner a direct report into all Blink requests within a dedicated time period. Helps our partners determine the amount of incoming password reset tickets saved and provides value back to the client as the MSP is able to show how many resets are being processed.

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COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces

Welcome back, let’s kick off a new year with some news on an upcoming feature.

Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list!  All the benefits of Workspaces are reeled into the Helpdesk you use every day!

Extra filter options, including Assets, gives a nicer way to drill in to different Status types, Created Date, Priority, Ticket Type/Issue Type and Unread Responses (all new to the Helpdesk)! 

Bulk Merge is brought in, as well as Ticket Archiving for those of you that don’t need billing.  You can also mark all responses as read for multiple tickets.

Want to see what filters are applied to your ticket list?  Hover over the filter icon.

Watch the software for the next upcoming weeks for some in-product messaging about how you can start utilizing this new Helpdesk!

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SolarWinds RMM: Mac and Linux Agents GA Update

We are pleased to let you know that Mac Agent v3.6.1 has been promoted to be the new Generally Available (GA) agent. We also added a new “Logout User” Automated Task for Mac workstations, to help you in your day to day management of Mac customers.

In addition, we updated Linux Agent v2.0.4 to be the new Linux GA Agent. It means that Raspberry Pi is now a fully supported device type in RMM!

Please upgrade your Mac and Linux endpoints to stay up to date and take advantage of the latest set of enhancements.

Managed Antivirus Bitdefender (MAV-BD) 6.6.21.329 Update

As highlighted at the start of the week, we’ve released an update to Managed Antivirus Bitdefender – see the previous post for full details.

Important Reminder Regarding the Windows Agent Digital Certificate

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SolarWinds Take Control: January Releases

We are very pleased to introduce our latest set of releases for SolarWinds Take Control standalone. This release represents a significant milestone for Take Control as it allows us to introduce our latest Mac components.

All the details..

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Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.21.329 scheduled for week of January 18th

Please be advised we will be pushing an update for Managed Antivirus MAV-BD v6.6.23.329 available for all Modern Windows Operating Systems (Windows 7+ Windows Server 2008 R2+) starting Tuesday January 19th, available in all territories by the end of the week.

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N-central Remote Control Outage – RDP/SSH/Web Page

We are currently experiencing an issue impacting the use of RDP, SSH and Web Page remote control in N-central. The failure message indicates that the digital certificate used by the Java-based remote control launcher has been revoked.

N-central versions 2020.1 and higher will experience issues with SSH and Web Page remote control. N-central versions 12.3 and earlier (including all service packs and hot fixes) will experience issues with RDP, SSH, and Web Page remote control.

Update: Our Engineering team have developed a code drop for this issue. Please contact Support to have them apply it to your N-central server.

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Mandatory 2FA Coming Soon to Backup

In keeping with industry best practices to help protect you and your data, users of SolarWinds® Backup will be required to enable two-factor authentication (2FA) in order to continue using the product, as of the upcoming February 13, 2021, release.

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SolarWinds Passportal – Weekly Service Update Version 2021.1.6

We have five bug fixes for this first weekly release of 2021.

1. Fixed an issue with Automated Workflows in which the “Agent Not Syncing” trigger was not firing the alerts.

2. Fixed an issue with portal settings in which users were getting the ‘Whoops’ page after changing settings on a net new partner instance (Setting up a brand new portal).

3. Updated background code on credential pages to improve load times for certain partners.

4. Fixed an issue with our ConnectWise Manage integration in which users were experiencing issues authenticating.

5. Fixed a main dashboard widget issue in which the count for “Assets & Licensing” was incorrect.

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SolarWinds RMM: Updated iOS and Raspberry Pi Support with Latest Mac and Linux Agents

Apple Device Management Enhancements with Improved iPhone and iPad Support

We’re excited to announce that iPhones and iPads in RMM can now use RMM’s Apple Device Management system. The workflow of enrolling an iOS device into RMM is nearly identical to what you already know, with the addition that when the device is successfully enrolled, it now uses the same Mac Device Management back-end system that we released in last year.

The major benefit – besides having a robust and modern new infrastructure – is that iOS devices are no longer limited to the previously available policies. Instead, just like we announced for Mac in September, any custom configuration profile can be uploaded and then pushed to an enrolled iOS device.

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SUPERNOVA UPDATE AND FAQ – DECEMBER 24, 2020

What is SUPERNOVA?

Over the last few days, you may have become aware of reported malware, now referred to as SUPERNOVA. Based on our investigation, this malware could be deployed through an exploitation of a vulnerability in the Orion Platform.

SolarWinds provided two hotfix updates on December 14 and 15, 2020 that contained security enhancements, including those designed to prevent certain versions of the Orion Platform products from being exploited in a SUPERNOVA attack.

The company also released similar updates for all other supported versions of the Orion Platform products and a fix for customers on unsupported versions of these products.

For more information on SUPERNOVA, please see our Security Advisory page at http://www.solarwinds.com/securityadvisory and our FAQ at www.solarwinds.com/securityadvisory/faq.

 Does this impact MSP?  

The vulnerability that can be exploited to deploy SUPERNOVA is in the Orion Platform products and does not impact the SolarWinds MSP products.

SolarWinds MSP operates separately as a wholly-owned subsidiary of our parent SolarWinds Corp. We have our own executive leadership team. We have different support, success, and sales teams and systems, and our R&D teams have their own leadership and separate repositories and build environments.

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