SolarWinds MSP Status

We’re pleased to let you know that we’re rolling out a new Windows RC Agent, v10.9.5, with updates to the new Remote Background Management feature we released a few weeks ago. The new RC Agent is expected to be available in all territories by tomorrow.

In addition, Backup & Recovery agent has been upgraded to v19.3. This includes a bug fix to ensure that the restore option on the Backup tab in RMM’s south panel is fully functional.

We’re also pleased to announce that, hot on the heels of RMM’s recent UI update, the User Manual has also had a substantial makeover. The next time you consult the help file, you’ll be greeted by a cleaner layout with improved navigation, helping you find answers to your questions more quickly. Continue reading →

We’re pleased to announce that we’re rolling out a new Mac Agent this week, v3.3.0 RC, with several features, bug fixes and performance updates. We’re also making Agent v3.2.1 the new GA Agent for Mac workstations. This update is expected to complete for all territories by end of the week.

In addition, we released an update to the Networks scan to improve network device ‘fingerprinting’, so that we’re now identifying more device manufacturers. Please head over to the Networks tab to see the improvement across your connected devices. We have more updates planned in this area, please let us know if we’re missing a particular manufacturer or model that’s important to you.

We’re also pleased to confirm that the UI update, the speed improvement and the new customer search box highlighted earlier this week are now rolled out to customers in all the territories. We hope you like the improvements, please share your feedback to help us make further improvements in this area! Continue reading →