MSP RMM Service Release: MSP Anywhere Take Control Enhancements, New RC Agent: Completed

We’re very pleased to confirm that the Dashboard and Agent release referred to in our earlier post is now complete and available to all customers world wide. Here are the summary details of this week’s update…

Summary for Service Release

– MSP Anywhere Take Control viewer and agent update, password management update, new Windows RC Agent
– Dashboard v6.45
– Windows Agent v10.5.15 RC Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Service Release: MSP Anywhere Take Control Enhancements, New RC Agent

This week, we have the pleasure of announcing the latest update to MSP Anywhere Take Control with a great set of feature enhancements. We also have an update to the Windows RC Agent, and a security related improvement to password management.

The MSP Anywhere Take Control update is split into two parts: the Viewer, and the Agent. We plan to begin the roll out of the new viewer shortly, followed by the new agent, which updates automatically on the end-point devices.

In this release, we’re focusing on feature enhancements based on the feedback we’ve received from many of our customers, as we continue to take advantage of the fact we’re advancing our own remote access solution and can respond to your suggestions. We appreciate all the feedback we’ve received, please keep it coming!

Here’s what’s included in this release:

Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Dashboard Service Release, 01st August – Completed

In follow up to our earlier post, we’re pleased to confirm that the roll out of our MSP Remote Monitoring & Management Service release has now been completed and is available in all territories

Summary for Service Release
– Customer support priorities and bug fixes
– Dashboard v6.44.1
– Agent – No change.

Dashboard v6.44.1
BUGFIX: Correct issue with Take Control TeamViewer installing on a device instead of selected Take Control MSP Anywhere engine
BUGFIX: Ensure the Feature Policy Report is available for ‘classic’ user role users
BUGFIX: Correct accented characters display issue for Feature Policy Report
BUGFIX: Ensure users who’re based on the ‘Client’ system role do not see LOGICcards in their Dashboard account
BUGFIX: Resolve exception error when calling the ‘list_failing_check’ API option

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Dashboard Service Release, 01st August

We’re very pleased to confirm that we’re lining up our next MSP RMM Service release which is entirely focussed on Customer Service priorities.

This release is planned to be available for start of the working day tomorrow in the Asia Pacific region and in selected European territories.

The rest of the territories, including the US, UK, Benelux, Germany, France and the Nordic countries will follow in the next few days.

Summary for Service Release
– Customer support priorities and bug fixes
– Dashboard v6.44.1
– Agent – No change.

Dashboard v6.44.1
BUGFIX: Correct issue with Take Control TeamViewer installing on a device instead of selected Take Control MSP Anywhere engine
BUGFIX: Ensure the Feature Policy Report is available for ‘classic’ user role users
BUGFIX: Correct accented characters display issue for Feature Policy Report
BUGFIX: Ensure users who’re based on the ‘Client’ system role do not see LOGICcards in their Dashboard account
BUGFIX: Resolve exception error when calling the ‘list_failing_check’ API option

 

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Scheduled Maintenance, Saturday 29th July

We’re planning to perform database maintenance to MSP Remote Monitoring & Management in the Australian territory on Saturday 29th of July.

The maintenance schedule is as follows:

  • Saturday 29th, 10:00pm to 11:00pm AEST – up to 30 minutes downtime

Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM Release: Apple Mac Updates, New RC Agents for Mac and Windows – Completed

We’re pleased to confirm this week’s Dashboard and Agents release is now available to customers in all territories. You can read full details of this week’s set of enhancements in our previous post.

Summary for Service Release
– Dashboard release with Mac-MSP enhancements, new RC Agents for Windows and Mac
– Dashboard v6.44, Mac-MSP v2.7 (note Mac-MSP will be released independently of the Dashboard rollout)
– Windows Agent v10.5.14 RC, Mac OS Agent v2.2.0 RC Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM:  New URL for MAV-BD updates

We will be adding a new URL to the update process for Managed Antivirus Bitdefender (MAV).  This will impact both product and definition updates.  If you have implemented network security or firewall rules in your environment for MAV Bitdefender, please ensure that data.cdn-sw.net is added to your whitelist.

This change will take place on July 31, 2017 at:

12:00am EST/4:00am UTC

Continue reading

Posted in MSP Remote Monitoring & Management service updates