MSP Manager Update – Release Notes

Our latest update solves the following reported issues:

·         Users without permission to view User Activity can do so via direct link
·         SLA configuration not applying properly
·         The Unassigned Tickets view shows Open Tickets in the Helpdesk tab
·         “Optionally notify users” field is empty in Time Entries
·         Custom template logic not working as expected
·         Timer keeps running for completed ticket
·         Cannot create support tickets from the RMM Dashboard

We are working on Billing and Integration. If you would like to know more about the new designs and would like to help us shape the future of the product, contact Nora from our User Experience Team at [email protected]

Posted in MSP Manager

SolarWinds Backup 19.3, with support for Office 365 OneDrive, now available

We are very pleased to announce the availability of version 19.3 of SolarWinds Backup. This release includes notable new Office 365 features, as well as some bug fixes in the main product. New features include expanded capabilities for Office 365 Exchange backup, and data protection for Microsoft OneDrive.

Enhancements to Backup for Office 365 Exchange were developed in response to customer feedback during our recent Early Access Period. These include: Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (Standalone), Backup & Recovery release notes | Tagged , ,

SolarWinds RMM: Service Release with New Windows GA Agent

We’re pleased to announce a set of performance updates to Bitdefender Managed Antivirus, as well as a new Windows GA Agent to bring you the latest monitoring and Patch Management enhancements. In addition, we have a series of bug fixes for several RMM reports.

The release will roll out across all territories in the next few days. Here’s what’s included:

New Windows GA Agent
Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Mail Assure: March 18th Features and Update Release

What’s new this week:

O365 add-in published in Microsoft AppSource

We’ve published the first version of our Outlook/Office 365 add-in to Microsoft Appsource. Users can report false negatives (“train spam”) and false positives (“train as not-spam”) from the user’s message window. By using O365 SSO/OAuth, end-users can additionally access their Dashboard using their O365 access credentials.

Continue reading

Posted in Mail Assure | Tagged ,

SolarWinds Mail Assure: March 11th Features and Update Release


Filtering (services): 

  • Resolved: fixed an issue that could cause a temporary reject for messages that have incorrect numbers of headers and pass SPF (MMA-1019) 
  • Improved: if an error occurs that results in a domain having no destination servers configured, this will now result in temporary rejects at RCPT TO time, avoiding performance issues (MMA-207) 

 Front-end / GUI: 

  • Resolved: fixed an issue where loading the outgoing custom filtering rules page could take an excessively long time (MMA-973) 
  • Resolved: fixed an issue that would prevent second-level resources showing up on the interface permissions page (MMA-961) 
Posted in Mail Assure | Tagged ,

SolarWinds Mail Assure: March 4th Features and Update Release


Filtering (services): 

  • Resolved: if an archive download of messages that are not archived was requested, this would potentially include empty folders in the downloaded zip; this is no longer the case (MMA-849) 
  • Resolved: improved archive mirror handling to increase download speed (MMA-845) 

Front-end / GUI: 

  • Resolved: fixed a problem that could prevent an admin from editing outgoing users of their sub-admins (MMA-960) 
  • Resolved: fixed an issue where the archive download would give an error when downloading large numbers of messages (MMA-843) 
  • Resolved: fixed an issue where domain users were unable to edit outgoing users (MMA-958) 
  • Improved: alert messages in the LDAP Sync preview page are aligned more appropriately (MMA-791) 
  • Improved: the default column selection on the delivery queue pages has been changed to match the quarantine pages (MMA-957) 
Posted in Mail Assure | Tagged ,

SolarWinds RMM: Service Release with new Windows GA Agent including Patch Management Updates

We’re pleased to let you know we’re rolling this week’s RMM release out , with anticipated enhancements to our Patch Management feature.  The release will become available in the different regions over the coming days. Please update your devices at your convenience to take advantage of the recent updates and enhancements.

Summary for Service Release
– Updates to Patch Management
– Windows Agent 10.8.6 GA, 10.8.7 RC

Agent 10.8.6 (Please note: This Agent contains major enhancements to the Patch Management feature) Continue reading

Posted in MSP Remote Monitoring & Management