SolarWinds RMM: Scheduled Maintenance October 28th – UK & EMEA Territories – POSTPONED

** Update 28 Oct: Please note the maintenance work has been postponed **

Please note that on Wednesday October 28th we’ll be undertaking technical maintenance work that will affect the UK and EMEA territories*. During the scheduled maintenance window, the RMM console may be unavailable in the UK territory, and agent communications may be delayed for all European regions.

The scheduled maintenance window is:

Date/time: Wednesday October 28 22:00 GMT / 23:00 CET
Duration: 3 hours
Territory: RMM UK and EMEA territories. Other regions are not affected by this update
Affected: RMM console access in the UK, Agent monitoring in UK and EMEA

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

SolarWinds RMM: Introducing Performance Monitoring Checks for Workstations

Performance Monitoring Checks for Workstations

We’re pleased to let you know that in this week’s update, we are introducing a set of checks for workstations that were previously only available for servers: With the latest Windows RC Agent, you’re now able to add Performance Monitoring Checks, along with Web Page Checks and the TCP Service Check, to workstations for the first time, expanding RMM’s out-of-the-box monitoring.

To see and apply the new checks, update your workstation to the latest Windows RC Agent, v10.10.1. The Performance Monitoring Checks will also be added automatically when you run the check detection scan on new device installs with this agent or when you select this option with the Monitoring Templates feature.

This follows on from this update earlier in the year to make the default settings for the Performance Monitoring Checks more accurate.

Mac Viewer Improvements for Take Control

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Passportal: Service Update 2020.10.22

Bug Fix: Removed the quotation marks the exporter was placing around each each cell when exporting credentials

Bug Fix: Returned the Launch Remote Session button to Assets synced in from SolarWinds RMM.

Bug Fix: New Autotask PSA Contacts and Locations will automatically be synced over to Passportal through the integration (when option is chosen)

Posted in Passportal | Tagged ,

SolarWinds RMM: Reminder – Scheduled Maintenance October 24 with IP Address Change – Germany Territory

Per the previous post, please note that on Saturday October 24th we’ll be undertaking technical migration work for the German territory. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once the maintenance is complete.

The scheduled maintenance window is:

Dates and times: Saturday October 24 22:00 CEST until Sunday October 25 04:00 CEST
Territory: RMM Germany territory only. Other regions are not affected by this update
Affected: RMM console access and Agent monitoring

If you have a restrictive firewall configuration, and need to explicitly authorize outbound traffic, please make sure the relevant IP addresses are added to your firewall approved list:

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

SolarWinds Take Control Coming Soon: October Enhancements

We are delighted to introduce our latest set of releases for SolarWinds Take Control. In this line-up, we have updates for both Integrated Take Control (in RMM and N-central) and standalone Take Control and Take Control Plus.

All the details…

For our integrated partners:
We have a new Mac Viewer of version 6.00.18. This is an important update which is wholly inspired by Customer Service Priorities. We have fixes lined up for keyboard shortcuts and Viewer stability.

For our Standalone partners:
We’re making minor changes to how we start Attended sessions. In this update, we’re changing the length of the PIN codes from 6 digits to 9 digits.

This change is driven by a back-end systems upgrade. No other services will be impacted by this.

Lastly, we have a new iOS applet available – again, wholly motivated by Customer Service Priorites. For Partners who enjoy the use of Attended Sessions on the iOS platform, we have upgraded the iOS applet to accommodate the latest versions of iOS 14, and later:

Summary of Release
– Admin Area update to 9 digit pin codes
– Take Control Mac Agent v6.00.18
– Take Control iOS Applet

Posted in Solarwinds Take Control

UPDATE: Emergency Publish is now underway for RMM Managed AV (Mav-BD) -Experiencing Issues with Recent Windows Update

An emergency publish is now underway for RMM Managed AV (Mav-BD). This publish (MAV-BD 6.6.18.266) is available for Update & Fresh Install.

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Posted in MSP Remote Monitoring & Management release notes

SolarWinds RMM: Scheduled Maintenance October 24 with IP Address Change – Germany Territory

Please note that on Saturday October 24th we’ll be undertaking technical migration work for the Germany territory. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once the maintenance is complete.

The scheduled maintenance window is:

Dates and times: Saturday October 24 22:00 CEST until Sunday October 25 04:00 CEST
Territory: RMM Germany territory only. Other regions are not affected by this update
Affected: RMM console access and Agent monitoring

If you have a restrictive firewall configuration, and need to explicitly authorize outbound traffic, please make sure the relevant IP addresses are added to your firewall approved list:

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

RMM – Managed AV (Mav-BD) Experiencing Issues with Recent Windows Update

Please be advised that we are currently experiencing an issue with RMM Managed AV – Bitdefender (MAV-BD). Following a recent upgrade of Windows containing KB4580347 or KB4579311, released Tuesday October 13, Bitdefender encountered failed agent installations caused by a failed integrity check for the downloaded files. Bitdefender has identified the issue as a behavior change of the Microsoft integrity check function resulting from their new update. Microsoft is working on releasing a fix.

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Posted in MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates

SolarWinds RMM: macOS ‘Big Sur’ Support in New Mac Agent, Upgrades for Take Control TeamViewer and Automation Manager

New Mac Agent with Support for macOS 11 ‘Big Sur’

Today we are excited to announce RMM Agent for Mac 3.6.0 RC. It’s a small but important update, especially with the timing of Apple’s October announcements.

This is our first release with support for macOS 11 Big Sur.  That includes some background and procedural changes, and a bunch of cosmetic ones to match the new look and feel – even the icon.

Another important change is that Agent 3.6.0 includes native support for Macs with new Apple Silicon processors. Some add-on features like AV will run in Rosetta 2 compatibility. We expect to have those ready in the near future, but the core Agent is ready today. 

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Posted in MSP Remote Monitoring & Management release notes

SolarWinds RMM: New Linux GA Agent, Monitoring Templates Update, Upcoming TeamViewer Take Control Upgrade

We have another release go out the door this week, but before we get started, here is a quick recap of all the new features we put out in the month of September!

And here are the highlights of the updates in this week’s release. These are currently rolling out to customers and expected to be available worldwide by end of the week.

New Linux Agent GA

We’ve just promoted the latest Linux Agent v2.0.3 to be our new GA version. This version includes a series of monitoring check related updates, please see the release notes below for details.

‘Asset Tracking Only’ Monitoring Template

We’ve made it a bit easier to select a so-called ‘Asset Tracking Only’ monitoring template, as one of the steps for moving a device into the ‘Asset Tracking Only’ state. When you use this option, it will automatically remove any existing monitoring checks and automated tasks, and set the 24×7 check frequency for servers and workstations to 60 minutes.

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes