SolarWinds Take Control: Coming Soon: User Idle timer detection

Posted on November 16, 2018 by

As part of our ongoing committment to improving SolarWinds Take Control, we’re delighed to introduce the next series of enhancements for SolarWinds Take Control – Version 6.90.90.  Continue reading →

Posted in MSP Anywhere, Solarwinds Take Control

Single Sign-on (SSO) Now Available for SolarWinds® Backup version 18.11

Posted on November 15, 2018 by

We are happy to inform you that on November 15, 2018 we successfully released the Single Sign-on (SSO) update for SolarWinds Backup 18.11.

Continue reading →

Posted in Backup & Recovery, Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates | Tagged , ,

SolarWinds Mail Assure: November 19th Features and Updates Release

Posted on November 15, 2018 by

What’s new this week:

Webinterface login possible with domain or email alias

The ability to authenticate to the webinterface using an email alias, or a domain alias, has been added. The system will automatically lookup the related main mailbox or domain, and authenticate as that user.

Email queue extension from 4 to 14 days

Mail Assure will queue legitimate emails and retry delivery if your destination mailserver environment is unavailable. The queue time has been extended from 4 to 14 days, which will apply to mailboxes listed on the “Mailboxes” tab for domains that are configured to accept mail only for listed mailboxes (as the automatic validation on the destination mailserver will not be possible as it is unreachable).

Filtering (services):

  • This build contains performance and accuracy improvements only.

Front-end / GUI:

  • Resolved: The “Reset permissions to default” would wrongly hide some permissions (MMA-283)
  • Improved: Webinterface login is now possible using an email or domain alias (#20068)
  • Improved: The ability to edit existing Email Scout Reports has been added (#30739)

 

Posted in Mail Assure | Tagged ,

SolarWinds RMM: Service Release with New Windows RC Agent

Posted on November 13, 2018 by

We’re pleased to let you know that the latest RMM release is now available to customers worldwide. The update includes a new Windows RC Agent with updates to the Antivirus Update Check and the Backup Check.

We would also like to remind you that the RMM MAV v6 roll out is still in progress. Please continue to watch your dashboard for reboot notifications as a reboot is required. Click here for the previous post with more information. Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Mail Assure: November 12th Features and Updates Release

Posted on November 12, 2018 by

What’s new this week:

Domain level ‘Whitelisted recipients’ moved to ‘Mailboxes overview’

There is now a single place to manage mailboxes that should not be filtered, which is the ‘Mailboxes Overview’ page. All entries that were present on the ‘Whitelisted recipients’ page have moved to the ‘Mailboxes Overview’ page in the ‘Mailboxes’ tab.

The ‘Recipient Whitelist’ page is still available at admin level, for whitelisting recipients at admin level. At domain level, it is present to list recipients that have been whitelisted at admin level, allowing disabling of the list (as in previous builds). A reference to the new central ‘Mailboxes’ tab is listed to inform the users.

Rejection change from permanent to temporary for ‘unknown domains’

Emails sent to domains that have not been added (yet) to the platform, are now temporarily rejected with a 451 SMTP response ‘relay not permitted!’. This has changed from the previous 550 permanent rejection.

Filtering (services):

  • Improved: when using LDAP mailbox sync with the ‘allow deactivation’ functionality, custom settings for a local journal address are no longer removed (#36833)
  • Improved: Protection Reports now support non-ASCII brands (#36850)

Front-end / GUI:

  • Resolved: an issue downloading or retrying messages from the queue for multiple domains (#36700)
  • Resolved: ESR using the ‘since last scheduled’ date would not display the search results in the control panel correctly (#36776)
  • Resolved: the most actively used action in the ESR action page was incorrectly displayed as a tab rather than a button (#36808)
  • Improved: the ESR templates page offers two new actions, ‘Incoming reports using this template’ and ‘Outgoing reports using this template’, and the ESR page offers a new ‘Edit template’ action to take you to the template that report uses

 

Posted in Mail Assure | Tagged ,

MSP Manager Feature Update – Unread Ticket Responses Notification

Posted on November 2, 2018 by

Over the next few weeks, we will be rolling out an enhancement to tickets, allowing you better visibility and management of tickets which have responses.

For additional information, please view our documentation at: Documentation – Unread Ticket Responses

 This week, we also published fixes to the following bugs:

  • MSPM integrated with RMM isn’t auto closing tickets when outage resolves.
  • Tickets created from the RMM integration are not being assigned to a user.
  • Standard User is able to see Rates and Service Items even though all Billing options have been removed.

 Happy ticketing!

Posted in MSP Manager

SolarWinds RMM: New Mac RC Agent with Backup Documents

Posted on November 2, 2018 by

Following the release of Agent 3 GA, the Mac team at SolarWinds MSP is excited to bring you a release candidate of Agent 3.1.0 for Mac which includes the SolarWinds®Backup Documents feature.

If you don’t already know, SolarWinds Backup Documents locates and backs up business documents from every workstation twice a day—automatically—for $1 a workstation/month, and with our global cloud network, users can self-service restore documents anywhere at any time.

This feature is especially important for Mac workstations because the built-in Time Machine backup – while nice for system restores – is not designed to serve as a business-class backup. Continue reading →

Posted in MSP Remote Monitoring & Management release notes