Our latest update solves the following reported issues:
· Users without permission to view User Activity can do so via direct link
· SLA configuration not applying properly
· The Unassigned Tickets view shows Open Tickets in the Helpdesk tab
· “Optionally notify users” field is empty in Time Entries
· Custom template logic not working as expected
· Timer keeps running for completed ticket
· Cannot create support tickets from the RMM Dashboard
We are working on Billing and Integration. If you would like to know more about the new designs and would like to help us shape the future of the product, contact Nora from our User Experience Team at [email protected]
We are very pleased to announce the availability of version 19.3 of SolarWinds Backup. This release includes notable new Office 365 features, as well as some bug fixes in the main product. New features include expanded capabilities for Office 365 Exchange backup, and data protection for Microsoft OneDrive.
Enhancements to Backup for Office 365 Exchange were developed in response to customer feedback during our recent Early Access Period. These include: Continue reading
We’re pleased to announce a set of performance updates to Bitdefender Managed Antivirus, as well as a new Windows GA Agent to bring you the latest monitoring and Patch Management enhancements. In addition, we have a series of bug fixes for several RMM reports.
The release will roll out across all territories in the next few days. Here’s what’s included:
New Windows GA Agent Continue reading
What’s new this week:
O365 add-in published in Microsoft AppSource
We’ve published the first version of our Outlook/Office 365 add-in to Microsoft Appsource. Users can report false negatives (“train spam”) and false positives (“train as not-spam”) from the user’s message window. By using O365 SSO/OAuth, end-users can additionally access their Dashboard using their O365 access credentials.
We’re pleased to let you know we’re rolling this week’s RMM release out , with anticipated enhancements to our Patch Management feature. The release will become available in the different regions over the coming days. Please update your devices at your convenience to take advantage of the recent updates and enhancements.
Summary for Service Release
– Updates to Patch Management
– Windows Agent 10.8.6 GA, 10.8.7 RC
Agent 10.8.6 (Please note: This Agent contains major enhancements to the Patch Management feature) Continue reading