SolarWinds RMM: New Windows 10.9.5 RC Agent, Backup Manager 19.3, and the User Manual Gets a Refresh

We’re pleased to let you know that we’re rolling out a new Windows RC Agent, v10.9.5, with updates to the new Remote Background Management feature we released a few weeks ago. The new RC Agent is expected to be available in all territories by tomorrow.

In addition, Backup & Recovery agent has been upgraded to v19.3. This includes a bug fix to ensure that the restore option on the Backup tab in RMM’s south panel is fully functional.

We’re also pleased to announce that, hot on the heels of RMM’s recent UI update, the User Manual has also had a substantial makeover. The next time you consult the help file, you’ll be greeted by a cleaner layout with improved navigation, helping you find answers to your questions more quickly. Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Mail Assure: August 19th Features and Updates Release

Changelog  Continue reading

Posted in Mail Assure | Tagged ,

MSP Manager Update – New Features and Release Notes, New Asset Billing, Service Item Accounting Mapping, Ticket Details Preferences and More!

Time flies but your billing process doesn’t have to!

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Does making sure new customers aren’t charged before they actually begin receiving your services “ruffle your feathers” during the billing process?

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Posted in MSP Manager

Announcing Availability of SolarWinds Backup Version 19.8

We’re pleased to announce the update of the SolarWinds Backup Cloud Management service to version 19.8, bringing the following feature updates and bug fixes:

SolarWinds Backup for Office 365 version 19.8

We are introducing support for Office 365 mail and calendar attachments larger than 4MB. Continue reading

Posted in Backup & Recovery, Backup & Recovery (Standalone), Backup & Recovery release notes | Tagged

SolarWinds RMM: Mac Agent Updates, Improvement to Network Devices

We’re pleased to announce that we’re rolling out a new Mac Agent this week, v3.3.0 RC, with several features, bug fixes and performance updates. We’re also making Agent v3.2.1 the new GA Agent for Mac workstations. This update is expected to complete for all territories by end of the week.

In addition, we released an update to the Networks scan to improve network device ‘fingerprinting’, so that we’re now identifying more device manufacturers. Please head over to the Networks tab to see the improvement across your connected devices. We have more updates planned in this area, please let us know if we’re missing a particular manufacturer or model that’s important to you.

We’re also pleased to confirm that the UI update, the speed improvement and the new customer search box highlighted earlier this week are now rolled out to customers in all the territories. We hope you like the improvements, please share your feedback to help us make further improvements in this area! Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Risk Intelligence: Release 2.21

We’re pleased to let you know that we have just released a new Risk Intelligence update that contains a new installation feature and few bug fixes.

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Posted in MSP Remote Monitoring & Management release notes, Risk Intelligence, Risk Intelligence release notes

SolarWinds Mail Assure: August 12th Features and Updates Release

Changelog 

  • Resolved: Fixed issue where preview rsyslog servelogs were being sent with status template instead of mail template (MMA-2058) 
  • Resolved: Corrected issue where some Protection Reports were not being sent (MMA-2059) 
  • Resolved: Fixed issue to display suggested values for the preview remote syslog templates (MMA-1770) 
  • Improved: “Name” field on the Network Tools page has been renamed to “Hostname/IP” (4bfbc40387) 

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Posted in Mail Assure | Tagged ,