SolarWinds Passportal: NEW Integration Sync Overview Page

This week, we are pleased to release to our partners a brand new page to manage/view/review/change the Assets which have came over during the integration sync.

Let’s start navigating to your new Sync Overview page.

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Posted in Passportal | Tagged

SolarWinds EDR Windows and macOS agent updates scheduled for July 23, 2020

Please be advised that we plan to release SolarWinds EDR agent updates for both Windows and macOS on July 23, 2020 at approximately 12pm UTC / 8am EDT. Once released to the Management Console of your applicable region, agent updates can be initiated via the “Update Software” action in the console.

The release versions are:

  • Windows Agent v4.1.5.97
  • macOS Agent v4.1.2.3143
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Posted in MSP Remote Monitoring & Management release notes

SolarWinds Take Control: 6.00.17 Mac updates

We are pleased to introduce our latest Take Control Mac Agent Improvements. This release has been inspired by client feedback and is an area of real focus for us.  

This release brings not only a major revision to the UI presentation of Mac components, but it also helps us interact with systems and users in the context of the Apple Security posture.  

Importantly, this release applies to All SolarWinds Mac Take Control partners – Standalone, as well as our Integrated Products on N-Central and RMM. 

The first change we’ve made is in the presentation of the Mac Agent. Here, we’ve entirely re-styled our UI and chat experience: 

and this will be visible throughout


In addition to the UI changes, we’ve also been placing great emphasis on Mac Customer Service priorities. In this release, we’re also very pleased to confirm a range of customer facing improvements.

Am important change to call out is how the Mac Take Control agent interacts with end-users for security permissions. In this update, we’ve made changes to agents where an installation of Take Control is live, but without the correct security permissions.  

The first change we’ve made is to ensure this dialog is clear, and easy to follow. We’ve added the “Learn More” option, which links directly to our knowledge articles, for any partners who wish to gain clarity the origin of this prompt.  

Additionally, we’ve significantly dialed back the frequency at which this is shown. On systems where this permission is still to be set, we’ve limited the prompt to device boot, or Take Control session instantiation.  

Summary for release
– new Integrated Mac Agent
– Version 6.00.17

Agent 6.00.17
FEATURE: Upgraded SolarWinds Branding and UX workflows 
FEATURE: Added compatibility with the latest version of N-central 
BUGFIX: Fixes an issue where the remote screen could accumulate excessive image compression artifacts 
BUGFIX: Resolves an issue related with the permissions for file transfers
BUGFIX: Resolves issues related with the deployment of the Agents 
BUGFIX: Corrections in error messages and dialog labels 

Posted in Solarwinds Take Control

SolarWinds RMM: Scheduled Maintenance August 15 with IP Address Change – Australia Territory

Please note that on Saturday August 15 we’ll be undertaking technical migration work for the Australia territory. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once the maintenance is complete.

The scheduled maintenance window is:

Dates and times:  Saturday August 15 23:00 AEST until Sunday August 16 05:00 AEST Territory: RMM Australia territory only. Other regions are not affected by this update. Affected: RMM console access and Agent monitoring

If you have a restrictive firewall configuration, and need to explicitly authorize Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Mail Assure: July 21 Features and Updates Release


  • Increased security with TLS 1.2 and DH 3072 bit minimums (MMA-3421, MMA-3769). 
  • Microsoft 365 sync notifications are now available via email (MMA-3619) 
    • Turning ‘Auto-sync’ off, you will be notified of changes detected on the Microsoft 365 domains by email.

Release 21 June 1

Release 21 June 2


    • You can turn email notifications off by clicking on the link: “Turn off these email notifications” in the email notification you receive. You will be redirected to the Microsoft 365 sync to confirm your changes.

RElease 21 June 5

Release 21 June 4

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Posted in Mail Assure | Tagged , ,

SolarWinds Passportal: Weekly Service Update 2020.7.15 and Agent update

Fixed: Automated Workflows – Fixed issue of it not showing up for all partners when they don’t also have docs

Fixed: New User Registration – Fixed issue of data duplication within the new user registration email

Fixed: Linked Vendors – Fixed issue of when clicking on “client overview” after previewing a linked Vendor, it takes to do a different client overview instead of the desired one


Fixed: Issue of agent switching itself from “Enabled” to “One-Way (AD to Passportal)” on some Windows Sync credentials

Fixed: Missing dll information when generating a shared key for secondary DC agent installation

Fixed: Issue of some credential duplication on credentials with same username but competing capitalization

Fixed: Issue around password syncing with partners on Agent

Fixed: Issue of secondary dc agent installs failing if wrong NIC selected

Fixed: Issue around agent password generation timeout when company rules require credentials to have special characters but only define one acceptable special character

Posted in Passportal | Tagged

SolarWinds Backup Release 20.7

We’re pleased to announce the availability of SolarWinds Backup version 20.7, which includes additional country availability for the new automated Recovery Testing feature; performance improvements for backing up Microsoft 365 SharePoint; and assistance in enforcement of two-factor authentication.
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Posted in Backup & Recovery (N-Central), Backup & Recovery (Standalone), Backup & Recovery release notes | Tagged , , , ,

SolarWinds Passportal: Weekly Service Update 2020.7.9

Customer Bugs

Articles not appearing in Runbooks: Issue around Articles appearing in the table of contents but not appearing again in the Runbook

Main Dashboard display when a lot Assets and Licensing: Added pagination to decrease the required load time

Chrome autofill breaking ability to edit profiles: Input fields updated to be non fillable when not visible.

Custom Credential Types always visible to Site Users: In portal toggle name changes and additional toggle add to control if custom credential types are viewable by Site users

Credential Import CSV on Mac missing enteries: Importer was updated to always read last row, empty or not.

Posted in Passportal | Tagged

SolarWinds RMM: Patch Management Engine Update, Improved Resource Center, June Releases Recap Video

June was a busy month with the release of several major feature enhancements, including Active Issues, Unmonitored Devices, Linux Agent 2.0 and feature policy permissions for co-managed IT. Here’s a quick video recap to help you take advantage of all the latest improvements…


This week, we’re pleased to let you know we’re rolling out a new ‘Resource Center’ section that you can access top right of the console. It’s designed to give you all the information and help you need as you use the product, including ‘quick start guides’ for new accounts, easier access to the help file, a ‘what’s new’ section Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Passportal: Weekly Service Update 2020.7.3

Customer Bugs

Anchors not working on Articles: Updated so anchors are able to set

Corrupted Runbook pages: Breaking on empty fields fixed

Expired Domains to OOPS page: Fixed issue where clicking on expired domains within the dashboard took you to OOPS page

SQL Statements in Articles lead to OOPS page: Fixed issue where entering SQL statements into Articles, then saving, lead to OOPS page

AEST display issue: Fixed issue around partners utilizing AEST (Australia Eastern Time Zone) leads to incorrect timestamps in password history

Incorrect dates on domain save: When entering a new domain and filling in any of Domain Created, Domain Updated, Domain Expires, then saving, leads to an incorrect date being saved in template

Shared Files: Fixed difficulties around partners opening and then being shown WHOOPS page

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