SolarWinds RMM: Active Issues Client Filter, SolarWinds Backup Monitoring and EDR Enhancements

Let’s start this week’s update with a quick recap of all the features we released in the month of October!

New Client Filter for Active Issues

On to today’s release – we’re pleased to let you know that we have added a new client filter to the Active Issues view, making it easier for you to drill down to specific customers. It supports multi-select so you can set exactly the customer scope you care for. Here’s a screenshot of the new option…

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds RMM: Scheduled Maintenance November 14 – Germany Territory

Please note that on Saturday November 14th we’ll be undertaking scheduled maintenance work for the German territory. During the maintenance window, the RMM console and agent monitoring may be offline.

The scheduled maintenance window is:

Dates and times: Saturday November 14, 22:00 CEST until Sunday November 15 02:00 CEST
Territory: RMM Germany territory only. Other regions are not affected by this update
Affected: RMM console access and Agent monitoring

End-point services such as Managed Antivirus or Patch Management are not affected by the maintenance work and will continue to function as normal. All monitoring services and dashboard access will automatically resume once the maintenance is complete.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

SolarWinds RMM: Command Prompt and PowerShell Interface Improvements, Patch Management Engine Update

Remote Background Manager Improvements for Command Prompt & PowerShell

We’re pleased to let you know that we’re in the process of rolling out an update to the SolarWinds Take Control Agents and Viewers, to bring these up to version 7.00.19.

The latest version contains significant enhancements to the Command line and PowerShell interfaces, so that they work much more like native CMD and PS on the endpoints.

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Mail Assure: November 2 Features and Updates Release

Changelog: We updated TLS cipher preference for SMTP (MMA-4475).

Also the Microsoft 365 sync wizard now shows which tenant the admin is connected to, and prevents accidentally connecting the admin to a different tenant, which would prevent access to the original tenant’s sync settings. We recommend using a sub-admin for each client, and configuring sync for the client tenant against the client sub-admin. See the success center for more details (MMA-4087, MMA-4012)

Posted in Mail Assure | Tagged ,

SolarWinds Passportal: Service Update 2020.11.04

Bug Fixes:

– Fixed issue with our Auvik integration not bringing over all of the wanted Assets from within the Auvik portal

– Fixed issue with our agent not pushing password rotations when prompted via the rotation period

– Fixed issue with devices synced via SolarWinds RMM and those devices displaying the incorrect device status once in the portal

image-2020-06-04-09-01-02-729.png

– Fixed the “Launch Remote Session” button on devices syncing in from Datto RMM

– Fixed issue with both our Datto Autotask and CW Manage integrations showing clients within the user matching step of the integration setup

– Fixed incorrect “Please enter a valid phone number” error received when trying to edit client information.

– Fixed issue with our Automated Workflows not alerting our partners when set to watch for agent sync issues

– Fixed issue with some our of timezones being one hour ahead of their actual time

– Fixed issue of credential giving error of “Password not found” when sharing/unsharing credentials to Site users

– Fixed Datto RMM integration issue of Passportal not syncing over Datto assets of type “Datto AP Wireless”

AND finally,

– Fixed an issue of our main client dashboard displaying a different credential count on the credential card than what is shown in the credentials list

Posted in Passportal | Tagged

SolarWinds RMM: Scheduled Maintenance October 28th – UK & EMEA Territories – POSTPONED

** Update 28 Oct: Please note the maintenance work has been postponed **

Please note that on Wednesday October 28th we’ll be undertaking technical maintenance work that will affect the UK and EMEA territories*. During the scheduled maintenance window, the RMM console may be unavailable in the UK territory, and agent communications may be delayed for all European regions.

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

SolarWinds RMM: Introducing Performance Monitoring Checks for Workstations

Performance Monitoring Checks for Workstations

We’re pleased to let you know that in this week’s update, we are introducing a set of checks for workstations that were previously only available for servers: With the latest Windows RC Agent, you’re now able to add Performance Monitoring Checks, along with Web Page Checks and the TCP Service Check, to workstations for the first time, expanding RMM’s out-of-the-box monitoring.

To see and apply the new checks, update your workstation to the latest Windows RC Agent, v10.10.1. The Performance Monitoring Checks will also be added automatically when you run the check detection scan on new device installs with this agent or when you select this option with the Monitoring Templates feature.

This follows on from this update earlier in the year to make the default settings for the Performance Monitoring Checks more accurate.

Mac Viewer Improvements for Take Control

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Passportal: Service Update 2020.10.22

Bug Fix: Removed the quotation marks the exporter was placing around each each cell when exporting credentials

Bug Fix: Returned the Launch Remote Session button to Assets synced in from SolarWinds RMM.

Bug Fix: New Autotask PSA Contacts and Locations will automatically be synced over to Passportal through the integration (when option is chosen)

Posted in Passportal | Tagged ,

SolarWinds RMM: Reminder – Scheduled Maintenance October 24 with IP Address Change – Germany Territory

Per the previous post, please note that on Saturday October 24th we’ll be undertaking technical migration work for the German territory. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once the maintenance is complete.

The scheduled maintenance window is:

Dates and times: Saturday October 24 22:00 CEST until Sunday October 25 04:00 CEST
Territory: RMM Germany territory only. Other regions are not affected by this update
Affected: RMM console access and Agent monitoring

If you have a restrictive firewall configuration, and need to explicitly authorize outbound traffic, please make sure the relevant IP addresses are added to your firewall approved list:

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

SolarWinds Take Control: October Enhancements

We are delighted to introduce our latest set of releases for SolarWinds Take Control. In this line-up, we have updates for both Integrated Take Control (in RMM and N-central) and standalone Take Control and Take Control Plus.

All the details…

For our integrated partners:
We have a new Mac Viewer of version 6.00.18. This is an important update which is wholly inspired by Customer Service Priorities. We have fixes lined up for keyboard shortcuts and Viewer stability.

For our Standalone partners:
We’re making minor changes to how we start Attended sessions. In this update, we’re changing the length of the PIN codes from 6 digits to 9 digits.

This change is driven by a back-end systems upgrade. No other services will be impacted by this.

Lastly, we have a new iOS applet available – again, wholly motivated by Customer Service Priorites. For Partners who enjoy the use of Attended Sessions on the iOS platform, we have upgraded the iOS applet to accommodate the latest versions of iOS 14, and later:

Summary of Release
– Admin Area update to 9 digit pin codes
– Take Control Mac Agent v6.00.18
– Take Control iOS Applet

Posted in Solarwinds Take Control