Let’s start this week’s update with a quick recap of all the features we released in the month of October!
New Client Filter for Active Issues
On to today’s release – we’re pleased to let you know that we have added a new client filter to the Active Issues view, making it easier for you to drill down to specific customers. It supports multi-select so you can set exactly the customer scope you care for. Here’s a screenshot of the new option…
Please note that on Saturday November 14th we’ll be undertaking scheduled maintenance work for the German territory. During the maintenance window, the RMM console and agent monitoring may be offline.
The scheduled maintenance window is:
Dates and times: Saturday November 14, 22:00 CEST until Sunday November 15 02:00 CEST Territory: RMM Germany territory only. Other regions are not affected by this update Affected: RMM console access and Agent monitoring
End-point services such as Managed Antivirus or Patch Management are not affected by the maintenance work and will continue to function as normal. All monitoring services and dashboard access will automatically resume once the maintenance is complete.
Changelog: We updated TLS cipher preference for SMTP (MMA-4475).
Also the Microsoft 365 sync wizard now shows which tenant the admin is connected to, and prevents accidentally connecting the admin to a different tenant, which would prevent access to the original tenant’s sync settings. We recommend using a sub-admin for each client, and configuring sync for the client tenant against the client sub-admin. See the success center for more details (MMA-4087, MMA-4012)
** Update 28 Oct: Please note the maintenance work has been postponed **
Please note that on Wednesday October 28th we’ll be undertaking technical maintenance work that will affect the UK and EMEA territories*. During the scheduled maintenance window, the RMM console may be unavailable in the UK territory, and agent communications may be delayed for all European regions.
We’re pleased to let you know that in this week’s update, we are introducing a set of checks for workstations that were previously only available for servers: With the latest Windows RC Agent, you’re now able to add Performance Monitoring Checks, along with Web Page Checks and the TCP Service Check, to workstations for the first time, expanding RMM’s out-of-the-box monitoring.
To see and apply the new checks, update your workstation to the latest Windows RC Agent, v10.10.1. The Performance Monitoring Checks will also be added automatically when you run the check detection scan on new device installs with this agent or when you select this option with the Monitoring Templates feature.
Per the previous post, please note that on Saturday October 24th we’ll be undertaking technical migration work for the German territory. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once the maintenance is complete.
The scheduled maintenance window is:
Dates and times: Saturday October 24 22:00 CEST until Sunday October 25 04:00 CEST Territory: RMM Germany territory only. Other regions are not affected by this update Affected: RMM console access and Agent monitoring
If you have a restrictive firewall configuration, and need to explicitly authorize outbound traffic, please make sure the relevant IP addresses are added to your firewall approved list:
We are delighted to introduce our latest set of releases for SolarWinds Take Control. In this line-up, we have updates for both Integrated Take Control (in RMM and N-central) and standalone Take Control and Take Control Plus.
All the details…
For our integrated partners: We have a new Mac Viewer of version 6.00.18. This is an important update which is wholly inspired by Customer Service Priorities. We have fixes lined up for keyboard shortcuts and Viewer stability.
For our Standalone partners: We’re making minor changes to how we start Attended sessions. In this update, we’re changing the length of the PIN codes from 6 digits to 9 digits.
This change is driven by a back-end systems upgrade. No other services will be impacted by this.
Lastly, we have a new iOS applet available – again, wholly motivated by Customer Service Priorites. For Partners who enjoy the use of Attended Sessions on the iOS platform, we have upgraded the iOS applet to accommodate the latest versions of iOS 14, and later:
Summary of Release – Admin Area update to 9 digit pin codes – Take Control Mac Agent v6.00.18 – Take Control iOS Applet
SolarWinds MSP considers various features and functionality prior to any final generally available release. As such, comments given in this forum are not (nor should they be interpreted to be) a commitment from SolarWinds MSP that it will deliver any specific feature or, if it delivers such feature, any time frame when that feature will be delivered. SolarWinds MSP is always trying to improve and enhance its products. All discussions herein are based upon product team current interests, and product team plans and priorities can change at any time.