SolarWinds Take Control: February Releases

We are delighted to introduce our February releases for SolarWinds Take Control. This is a release which has something for all Take Control partners – those using Take Control integrated with RMM or N-central, as well as those using standalone Take Control or Take Control Plus.


All the details…

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SolarWinds MSP Manager – Canned Responses Feature Rollout

We have a brand new feature called Canned Responses that is beginning rollout. 

Canned Responses allow you to save commonly used responses, and quickly pick them from a list when responding to customer tickets.

You can save responses at the Company levels, for every technician to use, and each technician can save some of their own personal responses.  Great for things like your own signature!

You can build your customer response by adding multiple canned responses together, the response will be added wherever your cursor is in the response.  Super useful for common opening statements, adding issue-specific text and a signature at the end, in very little time.

The responses can be grouped, ordered and searched, making them very intuitive.

You should start to see this in your MSP Manager instance in the next few weeks. For early access, please reach out to max.eidsvik@solarwinds.com

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SolarWinds RMM: Remote Access for Network Devices, Automation Manager and Patch Management Engine Upgrades

Remote Access for Network Devices

Today we are very excited to announce a brand new feature in RMM: For the first time, you’ll be able to remotely connect to the network devices you manage over an SSH connection. It means you’re able to proactively manage and update network devices directly from the RMM console.

There’s no additional charge for this feature, and it can be used for any managed network device, provided it is set up to offer SSH connectivity. The release is now rolling out across the territories and expected to be available to everyone by the middle of next week.

Here’s how you you’ll be able to access this brand new function:

On the Network Devices tab, look for the new Remote Control option above the device grid. Click this to select SSH…

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SolarWinds Passportal – NEW Blink Reports

Passportal is happy to announce that we have released two new reports into our Reports section directly tying into your Blink instances.

Blink User Status: Gives the partner a quick and easily filterable report regarding the setup status for all users they are setting up on Blink.

Blink Reset Request: Gives the partner a direct report into all Blink requests within a dedicated time period. Helps our partners determine the amount of incoming password reset tickets saved and provides value back to the client as the MSP is able to show how many resets are being processed.

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COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces

Welcome back, let’s kick off a new year with some news on an upcoming feature.

Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list!  All the benefits of Workspaces are reeled into the Helpdesk you use every day!

Extra filter options, including Assets, gives a nicer way to drill in to different Status types, Created Date, Priority, Ticket Type/Issue Type and Unread Responses (all new to the Helpdesk)! 

Bulk Merge is brought in, as well as Ticket Archiving for those of you that don’t need billing.  You can also mark all responses as read for multiple tickets.

Want to see what filters are applied to your ticket list?  Hover over the filter icon.

Watch the software for the next upcoming weeks for some in-product messaging about how you can start utilizing this new Helpdesk!

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SolarWinds RMM: Mac and Linux Agents GA Update

We are pleased to let you know that Mac Agent v3.6.1 has been promoted to be the new Generally Available (GA) agent. We also added a new “Logout User” Automated Task for Mac workstations, to help you in your day to day management of Mac customers.

In addition, we updated Linux Agent v2.0.4 to be the new Linux GA Agent. It means that Raspberry Pi is now a fully supported device type in RMM!

Please upgrade your Mac and Linux endpoints to stay up to date and take advantage of the latest set of enhancements.

Managed Antivirus Bitdefender (MAV-BD) 6.6.21.329 Update

As highlighted at the start of the week, we’ve released an update to Managed Antivirus Bitdefender – see the previous post for full details.

Important Reminder Regarding the Windows Agent Digital Certificate

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SolarWinds Take Control: January Releases

We are very pleased to introduce our latest set of releases for SolarWinds Take Control standalone. This release represents a significant milestone for Take Control as it allows us to introduce our latest Mac components.

All the details..

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Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.23.329 scheduled for week of January 18th

Please be advised we will be pushing an update for Managed Antivirus MAV-BD v6.6.23.329 available for all Modern Windows Operating Systems (Windows 7+ Windows Server 2008 R2+) starting Tuesday January 19th, available in all territories by the end of the week.

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N-central Remote Control Outage – RDP/SSH/Web Page

We are currently experiencing an issue impacting the use of RDP, SSH and Web Page remote control in N-central. The failure message indicates that the digital certificate used by the Java-based remote control launcher has been revoked.

N-central versions 2020.1 and higher will experience issues with SSH and Web Page remote control. N-central versions 12.3 and earlier (including all service packs and hot fixes) will experience issues with RDP, SSH, and Web Page remote control.

Update: Our Engineering team have developed a code drop for this issue. Please contact Support to have them apply it to your N-central server.

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Mandatory 2FA Coming Soon to Backup

In keeping with industry best practices to help protect you and your data, users of SolarWinds® Backup will be required to enable two-factor authentication (2FA) in order to continue using the product, as of the upcoming February 13, 2021, release.

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